Best AI Assistant for Gorgias

What Carly can do with Gorgias

Check ticket status with order context

Ask Carly about a customer's ticket and she pulls the Gorgias thread along with their order history — so you get the full picture without opening the dashboard.

Escalate VIP issues fast

Tell Carly to escalate a ticket — bump the priority, reassign it, or add an internal note for urgent attention. She handles it in Gorgias from your inbox.

Get queue overviews by channel

Ask Carly for a snapshot of your Gorgias queue — open tickets by channel (email, chat, social), unassigned conversations, and response time stats.

Create tickets from customer messages

Forward a customer message to Carly and she creates a Gorgias ticket with the right details — requester, subject, channel, and any tags you specify.

Why e-commerce teams use AI with Gorgias

Gorgias is the helpdesk built for e-commerce — it pulls in order data from Shopify, BigCommerce, and other platforms so support agents can see purchase history right next to the ticket. For store owners and CX managers, it's the command center for customer experience.

But managing a Gorgias queue still requires time in the dashboard: checking ticket volumes, monitoring response times, escalating VIP issues, and making sure nothing slips through the cracks. When you're also managing inventory, marketing, and fulfillment, you need a faster way to stay on top of support without living in the Gorgias interface.

How Carly works as your AI Gorgias assistant

Carly connects to your Gorgias account and lets you manage your support queue by email or text. Ask about a ticket and she pulls the full context — ticket status, customer details, order history, and recent messages. Tell her to escalate a ticket and she bumps the priority and reassigns it.

This is especially useful for store owners who handle escalations between other responsibilities. Instead of opening Gorgias to check if a VIP customer's issue was resolved, you ask Carly. Instead of logging in to reassign a ticket, you send a quick email.

Carly can also pull queue-level metrics — open tickets by channel, response times, and unassigned conversations — so you get a snapshot of your support operation without building reports in Gorgias.

Who uses Carly with Gorgias

E-commerce store owners who use Gorgias for customer support but can't spend all day in the dashboard. CX managers who need queue visibility across channels — email, chat, social — without constantly checking Gorgias. DTC brand operators who handle customer escalations alongside marketing and ops work. If support is one of many things on your plate, Carly gives you a direct line to your Gorgias data.

See it in action

Mail

Check on Gorgias ticket — Rachel Kim 2 messages

Y

You 3:20 PM

To: Carly

Carly, what's the status of Rachel Kim's ticket in Gorgias? She's a repeat customer and messaged about a damaged order.

C

Carly 3:21 PM

To: You

Here's Rachel Kim's ticket in Gorgias: • Ticket #1247 — "Damaged item in order" • Status: Open (assigned to Alex) • Channel: Email • Created: 2 days ago, last reply from Alex 18 hours ago Order context from Shopify: • Order #3892 — placed March 22, $142.00 • Items: 2x Ceramic Planter, 1x Brass Shelf • Shipped March 24, delivered March 27 Rachel is a 5-time customer with $680 lifetime value. Want me to escalate this or add a note for Alex?

How to connect Gorgias to Carly

1

Sign up for Carly

Create your account in under 2 minutes.

2

Connect Gorgias

Authorize the Gorgias integration from your Carly dashboard. One click, and you're connected.

3

Start giving instructions

Email or text Carly with what you need done in Gorgias. She handles the rest.

Automate Gorgias in 2 minutes

No complex setup. No code. Just tell Carly what you need.

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Frequently asked questions

What is the best AI tool for Gorgias?

Carly is an AI assistant that connects to Gorgias and lets you check tickets, pull order data, escalate issues, and get queue summaries — all by email or text. She works from outside Gorgias so you can manage support without opening the dashboard.

Can AI help manage a Gorgias support queue?

Yes. Carly gives you on-demand access to your Gorgias queue data — open tickets, unassigned conversations, response times, and SLA status. You can also take action on tickets (escalate, reassign, add notes) directly from your inbox.

Does Carly pull order data alongside Gorgias tickets?

Yes. When you ask about a customer's ticket, Carly pulls their order history from your connected e-commerce platform alongside the Gorgias ticket details. You get the full context in one response.

How does Carly connect to Gorgias?

Go to your Carly dashboard, click Connect next to Gorgias, and authorize access. Once connected, Carly can manage tickets and pull data from your Gorgias account.

Is Carly different from Gorgias's built-in AI?

Yes. Gorgias's AI features focus on auto-responses and ticket classification inside the platform. Carly is an external assistant you email or text — she gives you queue visibility and ticket management from your inbox, and connects your support data with 200+ other tools.

Can Carly handle Gorgias tickets across channels?

Yes. Carly can access tickets from all Gorgias channels — email, live chat, social media, and phone. Ask for a breakdown by channel and she'll pull it.

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