Customer Support Integration
Best AI Assistant for Zendesk
Carly is an AI assistant that connects to Zendesk so you can create tickets, check statuses, escalate issues, and get queue summaries — all by email or text. No Zendesk login needed.
Try Carly →What Carly can do with Zendesk
Create tickets from email
Forward a customer message to Carly and ask her to open a Zendesk ticket. She'll create it with the right subject, description, and requester info so nothing falls through the cracks.
Check ticket status instantly
Ask Carly about the status of any ticket — by number or customer name — and she'll pull the latest from Zendesk, including assignee, priority, and recent comments.
Update ticket priority on the fly
Need to escalate something fast? Email Carly to bump a ticket's priority, reassign it, or add an internal note. She handles it in Zendesk without you logging in.
Get support queue summaries
Ask Carly "how's the queue looking?" and she'll pull your open tickets from Zendesk, grouped by priority and status, so you know what needs attention.
Why support teams are using AI to manage Zendesk
Support managers and team leads don't spend their entire day inside Zendesk. They're on calls, in meetings, or handling escalations across Slack and email. But they still need to check ticket statuses, escalate urgent issues, and keep a pulse on the queue — and doing that requires logging into Zendesk, navigating views, and clicking through tickets.
An AI assistant that connects to Zendesk eliminates that friction. You email or text a quick question — "what's the status of ticket 48312" or "how many urgent tickets are open right now" — and get the answer back in under a minute. You can also take action from your inbox: escalate a ticket, reassign it, add an internal note, or create a new ticket from a forwarded customer email.
How Carly works as your AI Zendesk assistant
You connect Zendesk to Carly once through the dashboard. After that, Carly can read tickets, update fields, add comments, and pull queue summaries — all triggered by an email or text from you.
When you ask Carly about a ticket, she queries the Zendesk API and returns the current status, assignee, priority, tags, and recent comments. When you ask her to escalate a ticket, she bumps the priority, reassigns it to the team you specify, and adds an internal note — all in one step. You can also forward a customer email to Carly and ask her to create a Zendesk ticket from it, with the right requester, subject, and description.
Carly respects your Zendesk roles and permissions — she can only access what your account can access. And because she works from outside Zendesk, she can cross-reference ticket data with other tools. Ask her to check if a customer with an open Zendesk ticket also has an overdue invoice in Stripe, or pull a customer's recent orders from Shopify alongside their support history.
Who uses AI for Zendesk ticket management
Support team leads who need queue visibility without living in the Zendesk dashboard. Account managers who check ticket statuses before customer calls. Customer success managers who want to escalate issues quickly from their phone. Founders at early-stage companies who handle support alongside product and sales work.
If you interact with Zendesk data regularly but don't want to context-switch into the dashboard every time, Carly gives you a direct line to your tickets from your inbox.
See it in action
How to connect Zendesk to Carly
Sign up for Carly
Create your account in under 2 minutes.
Connect Zendesk
Authorize the Zendesk integration from your Carly dashboard. One click, and you're connected.
Start giving instructions
Email or text Carly with what you need done in Zendesk. She handles the rest.
Automate Zendesk in 2 minutes
No complex setup. No code. Just tell Carly what you need.
Get Started →Frequently asked questions
What is the best AI for Zendesk?
Carly is an AI assistant that connects directly to your Zendesk account and lets you manage tickets by email or text. You can create tickets, check statuses, escalate issues, reassign work, and get queue summaries — without opening the Zendesk dashboard. Carly also connects to 200+ other tools, so you can cross-reference support tickets with customer data from your CRM, payment platform, or e-commerce store.
Can AI automate Zendesk ticket management?
Yes. Carly automates common Zendesk workflows like looking up ticket statuses, escalating priority, reassigning tickets, adding internal notes, and creating new tickets from forwarded emails. You send a message and Carly handles the API interaction — no need to navigate Zendesk views or click through individual tickets.
How does Carly connect to Zendesk?
Go to your Carly dashboard, click Connect next to Zendesk, and sign in. The connection takes about 30 seconds. Once connected, Carly can create tickets, update statuses, and pull data from your Zendesk account.
Can Carly add internal notes to Zendesk tickets?
Yes. You can ask Carly to add internal notes that are only visible to your team, or public replies that the customer can see. Just specify which one you want in your message.
Is Carly different from Zendesk's built-in AI?
Yes. Zendesk's built-in AI features focus on auto-responses and ticket routing inside the platform. Carly is an external assistant you interact with by email or text — she gives you on-demand access to ticket data and the ability to take action on tickets without logging into Zendesk. She also connects your support data with tools like Stripe, Shopify, and HubSpot.
Does Carly respect Zendesk roles and permissions?
Yes. Carly can only access and modify data that your Zendesk user has permission to touch. She operates within the same permission boundaries as your account.
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