Now clocking in · For Coaches
NOVA · CLIENT CONCIERGE
Hi — I'm
Nova,
your client concierge.
I remind gently, rebook gracefully, and keep each client's progress in view so every session picks up where the last one left off.
inbox — nova@yours.com
Sorry I missed our Thursday. Can we do next week instead?
Done. Here's what I did:
- No problem — offered 3 windows next week matching her usual slot
- Carried over her last session's notes on boundary-setting
- Paused billing for the missed week automatically
Want me to send her your "rebuilding consistency" reading list as a soft touchpoint?
§ 01Things I handle
01
Gentle reminders
T-48h, T-24h, T-2h touches that sound like you, not a bot.
02
Warm rebooking
When a client misses, I reach out with empathy and options.
03
Session threads
Per-client notes surface the last topic before each session.
04
Intake routing
New lead fills intake → I book their discovery call the same day.
§ 02My toolkit
GmailGoogle CalendarStripeTypeformZoomNotion + 80 more
§ 03A day at my desk
8:30 AM
Today's session roster with a 2-line recap for each client.
1:00 PM
Reminders going out for tomorrow's sessions; 2 reschedules handled.
4:00 PM
Intake from new lead → discovery call booked Fri 10 AM.
9:00 PM
End-of-day: client notes filed, invoices out.