Weave AI Receptionist: What It Does, Pricing and Reviews
Weave is the phone, texting and payments platform at the front desk of more than 40,000 healthcare practice locations, across dental, medical, optometry and veterinary. Its AI Receptionist answers calls and texts when your team is busy or closed, answers common questions and, on qualified dental practice software, books appointments straight into the schedule.
The quick answer: Weave’s AI Receptionist makes the most sense for practices already on Weave’s phones, or planning to switch, because it works inside Weave’s phone system, inbox and patient records. Automatic booking is limited to qualified dental practice management systems. Everyone else gets appointment requests for the team to schedule. Weave’s plans start from $199 a month, and it was taken private by Francisco Partners in October 2026.
Weave AI Receptionist at a glance
Checked against Weave’s site, press coverage and Trustpilot on November 4, 2026.
| Weave AI Receptionist | |
|---|---|
| What it is | An AI receptionist for calls and texts, built into Weave’s patient communication platform |
| Company | Weave, founded 2008 and based in Lehi, Utah. Private since Francisco Partners acquired it on October 26, 2026 |
| Who it’s for | Practices on Weave. Automatic booking is dental-only, and veterinary is listed as coming soon |
| Booking | Automatic booking and rescheduling on qualified dental practice software. Appointment requests for everyone else |
| Channels | Phone calls and two-way texts, in one inbox with your team’s conversations |
| Pricing | Weave plans from $199 a month. No separate public price for AI Receptionist |
| Trustpilot | 4.6 out of 5 for Weave overall |
What Weave’s AI Receptionist does
Weave’s AI Receptionist page and the ADA’s endorsement announcement describe the same core jobs:
- Answers calls 24/7 with a human-sounding voice, when the office is closed or every line is busy. You choose when calls route to it.
- Holds full text conversations, so a patient who texts at 10pm gets a real reply, and follows up on missed calls by text with a way to schedule.
- Answers common questions, day or night, by call or text.
- Books and reschedules appointments directly into the calendar, but only on qualified dental practice management systems.
- Captures appointment requests on every other setup, for your team to review and schedule.
- Creates follow-up tasks for your team after a conversation.
- Hands off to a person when a call needs one.
Two features are marked “coming soon” on Weave’s page: collecting payments over the phone and conversations in a patient’s own language. Check whether either is live before you count on it.
The strength is the platform around it. Every AI conversation lands in the same inbox as your team’s calls and texts, next to appointment requests, forms and invoices, and Weave’s call pop shows the patient’s record when the phone rings.
Where the AI came from
In May 2025, Weave agreed to buy TrueLark, an AI receptionist company that handled missed calls, texts and web chat for appointment-based businesses, including dental service organizations. The price was $35 million, $25 million in cash and $10 million in stock, and Weave’s CEO said the deal would “deliver a virtual assistant that helps practices fill more appointments.”
In March 2026, ADA Member Advantage endorsed Weave as its patient engagement platform after a vetting process, with discounts and extra training for ADA members.
Then in August 2026, Francisco Partners agreed to acquire Weave for $7.40 a share in cash. The deal, valued at about $650 million, closed on October 26, 2026. Weave keeps its name and its Lehi headquarters, and its stock no longer trades on the NYSE.
How Weave pricing works
Weave publishes a starting price but not plan prices. Its pricing page says plans start from $199 a month, then lists three tiers, Pro, Elite and Ultimate, each behind a “get pricing” button. Higher tiers add more bulk texts (1,500, 3,000 or 15,000 a month), more phones and training, and features like insurance verification and practice analytics for dental offices.
AI Receptionist doesn’t have a separate public price. In November 2026, Weave’s site advertised early access with 25% off for the rest of the year. Ask what the AI adds to your monthly bill after that, and whether it requires a particular tier.
What reviewers say about Weave
Weave has a 4.6 out of 5 on Trustpilot, so most customers are happy. The recent critical reviews are about the platform and the contract, not the AI itself:
- Integration promises. A September 2026 reviewer says insurance validation and write-back didn’t work with their practice software after they were told they would.
- Phones that need Wi-Fi. Another says the phones were entirely Wi-Fi dependent, which nobody mentioned on the intro call.
- Support and contracts. Several reviewers describe slow or no responses from support, and one says they’re held to a contract for a service they aren’t happy with.
What to check before you sign
- Your practice software. Automatic booking depends on a qualified dental practice management system. Ask Weave to confirm yours by name and version, and whether booking writes back or only requests.
- The contract. Ask for the term, the cancellation notice period and what happens to your numbers if you leave.
- The AI’s price after 2026. Get the post-promotion monthly cost in writing.
- Your network. Weave’s phones run over the internet, so check your office Wi-Fi and wired network before switching.
- HIPAA. Healthcare practices should get a signed Business Associate Agreement from any vendor that handles patient calls and texts.
- Ownership changes. Weave is newly private. Ask whether pricing, contracts or the product roadmap are changing under Francisco Partners.
Weave AI Receptionist alternatives
- Dental-only AI receptionists. Viva AI and Arini book into dental practice software without asking you to change phone systems. Our best AI dental receptionist ranking compares them.
- Human dental answering services. For a person on every after-hours call, see dental answering service.
- Medical practices. See best AI medical receptionist for the wider healthcare field and our medical office answering service guide.
- On Dentrix or Tebra? See AI tools for Dentrix and AI tools for Tebra.
FAQ
What is Weave AI Receptionist?
It’s an AI receptionist built into Weave’s patient communication platform. It answers calls and texts 24/7, answers common questions, captures appointment requests and, on qualified dental practice software, books appointments automatically.
How much does Weave AI Receptionist cost?
Weave doesn’t list a separate price for it. Weave’s plans start from $199 a month, and in November 2026 its site advertised 25% off AI Receptionist for the rest of 2026 through early access.
Can Weave AI Receptionist book appointments?
Yes, on qualified dental practice management systems, where it books and reschedules directly into the calendar. On other setups, it captures appointment requests for your team to schedule.
Does Weave AI Receptionist work for veterinary practices?
Not yet. Weave’s page says AI Receptionist is coming soon for veterinary offices.
Who owns Weave?
Francisco Partners. It acquired Weave for about $650 million, and the deal closed on October 26, 2026. Weave now operates as a private company under the Weave name.
Is Weave the same as TrueLark?
No. Weave bought TrueLark, an AI receptionist company, in 2025 for $35 million to speed up its own AI front-office tools.
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