Can Copilot Make Phone Calls? Yes, With Carly
Yes. Add Carly to your Copilot agent and it can call, text and answer your business line, phone number included.
In Copilot Studio, add Carly as a tool to your agent: choose Model Context Protocol, enter https://carlyassistant.com/team/mcp and sign in to Carly. Then ask your agent for a phone number, and it’s ready to call.
What Copilot can do with Carly
- Call new leads in under a minute. Someone fills out your form and your agent calls them with their answers in hand. Miss the call? They get a text.
- Book on Outlook during the call, right onto your reps’ real calendars.
- Answer your business line 24/7, or only when your team doesn’t pick up, in English or Spanish.
- Make calls you ask for. “Call Josh back about the renewal and book him for Thursday.”
- Text from your business number, including reminders to a list and a text back on every missed call.
- Let you steer a live call. Type “ask if Friday works” and the agent asks.
- Log everything to one team inbox and your CRM, with Dynamics 365, Salesforce and HubSpot supported.
- Work with the rest of Microsoft 365 and beyond. Carly connects to thousands of apps, and every call can start a workflow.
Step-by-step lead calling: how to make Copilot call people. Using another AI? See ChatGPT, Claude, Grok, Meta Muse and Perplexity.
Customers on WhatsApp? Your Copilot agent can message them there too: can Copilot send WhatsApp messages.
FAQ
Can Microsoft Copilot make phone calls?
Yes, with Carly. Add Carly to your Copilot agent in Copilot Studio and it calls, texts and answers your business line.
What number does Copilot call from?
Your business number in Carly, which you get during setup.
Can my team use it inside Microsoft 365?
Yes. Once your agent has Carly, your team can use it where they already work, and calls book onto Outlook calendars.
Ready to automate your busywork?
Carly schedules, researches, and briefs you—so you can focus on what matters.
See what people say
"Before Carly, I relied on a Calendly link, but the whole process felt impersonal and not very professional. Carly changed that by handling all the back-and-forth, so I'm no longer stuck in endless email threads trying to line up schedules.
Now Carly reaches out to candidates, shares my real-time availability, lets them pick a slot, then sends a Zoom link and drops it straight into my calendar. She sends reminders to both of us before each call, which has significantly reduced no-shows and last-minute confusion.
On top of scheduling, Carly acts like a full executive assistant, sending me my schedule the night before so I can prepare for each call. It reminds me of the old x.ai assistant, but Carly is noticeably smarter, faster, and better suited to my healthcare recruitment business."
