Quo Pricing 2026 (Formerly OpenPhone): Every Plan and Fee
Quo, the business phone app formerly called OpenPhone, prints its plan prices plainly. The bill is harder to predict, because AI calls, texting registration, extra numbers and telecom taxes all sit outside the per-user price.
Every number below is checked against Quo’s pricing page and help center (September 2026), with the math for a 1, 5 and 10-person team.
The quick answer: Quo costs $19, $33 or $47 per user per month on monthly billing (Starter, Business, Scale), or $15, $23 or $35 billed annually. Every workspace gets about 10 Sona AI calls a month, and more cost $25 to $199 a month in credit tiers. Budget $19.50 once plus $1.50 to $3 a month for texting registration, $5 a month per extra number, and state telecom taxes. If you want an AI receptionist that qualifies callers and books them on your real calendar instead of taking a message, book a call with the Carly team to see Carly Phone.
Quo plans and prices at a glance
| Plan | Monthly billing | Annual billing | Paid upfront per user | Annual saving per user |
|---|---|---|---|---|
| Starter | $19/user/mo | $15/user/mo | $180/yr | $48/yr (21%) |
| Business | $33/user/mo | $23/user/mo | $276/yr | $120/yr (30%) |
| Scale | $47/user/mo | $35/user/mo | $420/yr | $144/yr (26%) |
| Cost outside the plan price | What Quo charges |
|---|---|
| Sona AI calls beyond ~10 a month | $25 to $199/mo credit tiers, or $0.45 to $1.00 per call in overages |
| Extra phone numbers | $5/month each |
| US texting registration (A2P 10DLC) | $19.50 one-time, then $1.50 to $3/month |
| Toll-free texting verification | Included |
| Automated texts via API, Zapier, Make | $0.01 per segment |
| International calls and texts | Per minute or per message, from prepaid credits |
| Telecom taxes and regulatory fees | Added at checkout, based on billing address |
All prices are in USD. Every plan includes one number per user, plus US and Canada calling and texting under Quo’s fair use policy.
Comparing Quo against an AI line that books appointments on its own? Get a walkthrough of Carly Phone before you pick a tier.
What each Quo plan unlocks
Starter: $19 monthly, $15 annually
The essentials. A number per user, US and Canada calling and texting, voicemail transcripts, the Quo API, Sona, the ChatGPT and Claude connection, and email ticket support. Shared numbers are capped at 10 paid users, call recording is manual, and AI call summaries and transcripts only cover calls Sona handled.
Best for: a solo operator or a small crew that mostly calls and texts back. Watch out for: phone menus, ring orders, call transfers and HubSpot or Salesforce sync all start on Business, which is where most growing teams end up.
Business: $33 monthly, $23 annually
Quo’s most popular plan. It adds AI call summaries and transcripts on every call, group calling, custom ring orders, call transfers, phone menus (IVR), analytics and reporting, automatic call recording, HubSpot and Salesforce integrations, and live chat support. Quo’s help center lists Business and Scale as HIPAA-ready, and shared numbers lose the 10-user cap.
Best for: teams of 2 to 20 sharing a main line. Watch out for: monthly billing costs $10 a user a month more than annual, $600 a year extra for a 5-person team. Want callers booked rather than summarized? See Carly Phone on a call.
Scale: $47 monthly, $35 annually
Adds AI call tags, dedicated onboarding, priority live chat and email support, and inbound phone support (weekdays, 8 AM to 5 PM Pacific). Everything else on the feature list matches Business.
Best for: larger teams that want a person on the phone when something breaks. Watch out for: the $12 a user a month over Business (annual) mostly buys support, onboarding and AI call tags, not new calling features. If hands-on setup is the draw, the Carly team sets Carly Phone up with you: get a walkthrough.
Sona AI agent pricing: credits, tiers and overages
Sona is Quo’s AI voice agent. It answers calls around the clock, answers questions from a knowledge base you write, takes messages, runs “jobs” you define, texts a link mid-call and transfers callers to a teammate. It’s on every plan, but it’s metered: 100 credits per call, with 1,000 credits a month (about 10 calls) included.
That allowance is per workspace, not per user. A 10-person team gets the same 10 Sona calls as a solo plumber.
| Sona tier | Price | Calls included | Effective cost per call | Overage per call |
|---|---|---|---|---|
| Tier 1 | $0 | 10 | n/a | $1.00 |
| Tier 2 | $25/mo | 40 | $0.63 | $0.75 |
| Tier 3 | $49/mo | 100 | $0.49 | $0.65 |
| Tier 4 | $99/mo | 250 | $0.40 | $0.55 |
| Tier 5 | $199/mo | 600 | $0.33 | $0.45 |
The rules in Quo’s Sona billing docs:
- Calls under 15 seconds don’t count.
- Overages are off by default. Out of credits, Sona stops answering and calls fall to your fallback path, usually voicemail. With overages on, it keeps going at your tier’s rate.
- Credits expire monthly, with no rollover, even on annual plans.
- Upgrading mid-month re-rates the whole month at the new tier.
- Paid tiers need a paid plan billed online, so not during the trial or through Apple.
Which tier is actually cheapest, with overages switched on:
| Sona calls per month | Cheapest option |
|---|---|
| Up to 35 | Tier 1 plus $1.00 overages |
| 36 to 72 | Tier 2 ($25) |
| 73 to 176 | Tier 3 ($49) |
| 177 to 431 | Tier 4 ($99) |
| 432 and up | Tier 5 ($199) |
A tier only pays off once you’re well past the calls it includes. At 30 calls a month, $20 of overages beats Tier 2’s $25.
Sona’s text-lead capture is in beta, included on every plan for now with pricing to follow, and trained separately from Sona for calls.
On appointments, Quo’s own job guide sets scheduling up as Sona collecting the caller’s details and texting a booking link. Carly Phone takes the other route: it checks your real calendars and books the right person. Book a call with the Carly team to hear it handle a live booking.
Add-on costs the plan cards don’t show
Extra phone numbers: $5 a month each
Each user comes with one number. Every number beyond your user count, local or toll-free, is $5 a month on any plan. Porting a number in costs nothing from Quo, though your old carrier may charge. Carly Phone runs on the number you already have too, so ask the Carly team about bringing yours.
Texting registration: $19.50 once, then $1.50 to $3 a month
US carriers require anyone texting from a local virtual number to register with The Campaign Registry (A2P 10DLC). Quo passes the fees through:
| Registration type | One-time | Monthly | Notes |
|---|---|---|---|
| Business with an EIN | $19.50 | $1.50 | Every number in the workspace can text |
| Nonprofit | $19.50 | $3.00 | Same business registration path |
| Sole proprietor (no EIN) | $19.50 | $2.00 | One number cleared to text, possible daily cap |
| Resubmission after rejection | $15 | Charged each time | |
| Toll-free verification | Included | Included | Each toll-free number registered separately |
Timing matters more than the fee. Quo says most approvals land in 24 to 48 hours, some sit pending for up to 20 days, and you can’t text US numbers while you wait. Register the day you sign up, especially if you plan on SMS appointment booking.
Automated texts: $0.01 per segment
Texts sent through the Quo API, Zapier, Make or Clay draw $0.01 per US or Canadian segment from a prepaid balance, though the same text sent from the app is included. At a zero balance, automated texts fail.
International calls and texts
The US and Canada are included. Everything else is billed per minute or per message from prepaid credits. Rates vary by carrier within each country: on Quo’s rate table, Australia runs $0.05 to $0.33 a minute and $0.11 a text, India $0.07 to $0.09 a minute and $0.11 a text, and Germany $0.03 to $0.48 a minute.
Telecom taxes and regulatory fees
Quo’s prices exclude taxes. It collects telecom taxes and surcharges for billing addresses in 16 states, including California, Florida, New York, Pennsylvania and Washington. Expect some mix of 911 surcharges, state and federal Universal Service Fund fees (the federal rate changes quarterly), local utility taxes and a relay service fee. Rates vary by jurisdiction, so your first invoice is the only reliable number.
What Quo actually costs: 1, 5 and 10-person teams
Every example below is before telecom taxes, and each business registers for texting with an EIN.
| Team | Plan | Per month, annual billing | Per month, monthly billing |
|---|---|---|---|
| Josh, solo | Starter | $36.50 | $40.50 |
| Emily, 5 people | Business | $175.50 | $225.50 |
| Michael, 10 people | Business | $345.50 | $445.50 |
| Michael, 10 people | Scale | $465.50 | $585.50 |
Josh, solo contractor on Starter
Josh runs a one-man remodeling business and wants Sona on after-hours calls, about 30 a month.
- Starter, annual: $15 a month ($180 upfront)
- Texting registration: $1.50 a month, plus $19.50 once
- Sona: Tier 1 with overages on, 20 calls over at $1.00 = $20 a month
- Total: $36.50 a month, $457.50 in year one. On monthly billing, $40.50 a month.
Emily’s 5-person property management office on Business
Five staff with direct numbers, plus a main line and a maintenance line. Sona covers overflow and after-hours, about 90 calls a month.
- Business, annual: 5 × $23 = $115 a month ($1,380 upfront)
- Extra numbers: 2 × $5 = $10 a month
- Texting registration: $1.50 a month, plus $19.50 once
- Sona: Tier 3 = $49 a month
- Total: $175.50 a month, $2,125.50 in year one. On monthly billing, $225.50 a month.
Her real cost per seat is $35.10, about 53% above the $23 sticker price.
Michael’s 10-person home services company: Business or Scale
Ten staff, three location lines, and Sona handling about 220 calls a month. Both plans carry the same extras: $15 for numbers, $1.50 for registration and $99 for Sona Tier 4, so $115.50 a month on top of seats.
- Business: $230 in seats, $345.50 all in on annual billing ($4,165.50 in year one)
- Scale: $350 in seats, $465.50 all in on annual billing ($5,605.50 in year one)
If most of those 220 calls are prospects asking for an appointment, the real question is what the AI does with them. Get a Carly Phone walkthrough with his numbers in mind.
Trial, plan changes and cancellation terms
- 7-day trial with every feature unlocked, then features drop to your plan’s level. A credit card is required, and international calling is off.
- Upgrades apply immediately, prorated. Downgrades wait for renewal.
- No refunds on payments already made. Cancel from settings in a few clicks and service runs to the end of the billing period.
- Numbers after canceling: Quo’s help center says 30 days, its pricing page FAQ says 60. Port out before you cancel rather than rely on either.
The complaints that come up most in Quo reviews: slow ticket-based support during outages or billing problems, Sona costs climbing once it becomes the main answering layer, and texting blocked while registration is pending. More in our Quo review and Quo alternatives. Porting your number anyway? See Carly Phone on a call before you choose where it lands.
Where Carly fits
Quo is a solid, well-priced phone app for teams that answer most calls themselves. Carly Phone is built for the calls nobody picks up: a business line run by Carly, the AI assistant, and set up for you by the Carly team.
- An AI receptionist that books. When nobody answers or it’s after hours, Carly answers questions, qualifies the caller against your criteria, checks your real calendars and books the right person. Afterwards it can text the caller a booking page or application link.
- It knows who’s calling. Carly already sees your email and CRM history, so a returning client gets treated like one.
- Calls and texts on one number, either a new local number or the one you already have.
- Routing built around how you work: ring the team at once or in order, business-hours and after-hours rules, call flows and phone menus.
- A shared SMS inbox where Carly answers texts and anyone on the team can take a conversation over, with photos, attachments and opt-out handling.
- Voicemail transcripts, call summaries and outcomes in one call inbox with resolve and reopen follow-up.
- CRM logging to Carly’s built-in CRM and to HubSpot, Salesforce or Dynamics 365.
- Everything else Carly does: email, calendar, scheduling and follow-ups, and it connects to thousands of apps.
Shared numbers, routing, phone menus, voicemail transcription, call summaries, texting, AI answering, CRM sync: the Carly team sets all of it up for clients. The difference is what an answered call turns into, a meeting on a real calendar logged against the caller’s history.
Carly Phone is an add-on for teams, and pricing is set on a short call. The Carly team sets it up with you, and it’s live after one call. Book a call with the Carly team to price it against your Quo bill.
Stay on Quo if your team places most calls and texts itself and Sona covers a few dozen overflow calls a month. Look at Carly Phone if missed calls are lost bookings, your team lives in HubSpot, Salesforce or Dynamics 365, or you want one assistant across phone, email and calendar. Get a walkthrough and bring your call volume.
For the wider field, see Quo vs RingCentral, RingCentral pricing, our AI answering service guide and the best AI receptionists.
FAQ
How much does Quo cost per month?
$19, $33 or $47 per user per month on monthly billing, or $15, $23 or $35 per user per month billed annually, for Starter, Business and Scale. Taxes, extra numbers at $5 each, texting registration and Sona credit tiers are on top.
Is Quo the same as OpenPhone?
Yes. OpenPhone rebranded as Quo in 2025, so OpenPhone pricing is now Quo pricing: same company, same three plans, new name.
Does Quo have a free plan?
Quo offers a 7-day trial with every feature unlocked, then one of three paid plans. About 10 Sona AI calls a month are included on every paid plan at no extra charge.
How much does Sona cost on Quo?
Every workspace gets 1,000 credits a month, about 10 calls. Credit tiers cost $25 (40 calls), $49 (100), $99 (250) or $199 (600) a month, with overages of $0.45 to $1.00 per call depending on tier.
Does Quo charge for texting?
Texting US and Canadian numbers from the app is included, but US carriers require registration: $19.50 once, then $1.50 a month for most businesses, $2 for sole proprietors or $3 for nonprofits. Automated texts through the API, Zapier or Make cost $0.01 per segment.
Can I get a refund from Quo?
Quo’s help center says payments already made are non-refundable. You can cancel anytime in settings, and service continues until the end of your billing period.
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