CRM Integration
Best AI Assistant for Front
Carly is an AI assistant that connects to Front so you can manage conversations, assign messages, tag threads, and get inbox summaries — all by email or text. No switching between Front and your other workflows.
Try Carly →What Carly can do with Front
Assign conversations to teammates
Tell Carly to assign a Front conversation to a specific team member. She'll update the assignment and notify them — no opening Front to drag and drop.
Tag and organize threads
Ask Carly to tag a conversation in Front — by client, priority, or topic. She applies the tag so your shared inbox stays organized.
Add internal comments
Tell Carly to leave an internal comment on a Front conversation for your team. Useful for adding context before you assign something to a colleague.
Get inbox summaries
Ask Carly for a snapshot of your Front inbox — unassigned conversations, SLA status, or threads waiting on a reply. She pulls the data and sends you a clean summary.
Why teams use AI to manage Front
Front turns email into a collaborative workspace — shared inboxes, assignments, tags, comments, and SLA tracking. It's the command center for customer-facing teams that run on email. But managing Front means constant triage: assigning conversations, tagging threads, writing internal comments, and keeping track of what needs a response.
For team leads and managers, the overhead is even higher. You're not just responding to messages — you're routing them, checking SLAs, and making sure nothing slips. AI tools for Front should let you handle that triage from wherever you are, without opening the app every time a new message comes in.
How Carly works as your AI Front assistant
Carly connects to your Front workspace and lets you manage conversations over email or text. Need to assign a conversation to a teammate? Email Carly with the details and she handles the assignment in Front. Want to tag a thread or add an internal comment? Tell Carly and she updates the conversation without you logging in.
This is especially useful for managers who need to triage from their phone or between meetings. Ask Carly how many unassigned conversations are in a shared inbox and she'll give you the count. Tell her to assign the top 3 to specific team members and she'll do it. She can also pull conversation details — status, assignee, tags, latest reply — so you can check on a specific thread without opening Front.
Who uses Carly with Front
Customer success managers who use Front for client communication but need to triage while on the go. Support team leads who want inbox visibility without living in Front all day. Operations teams using Front's shared inboxes to manage vendor or partner communication. If you manage a shared inbox in Front and want to assign, tag, and track conversations without constant context-switching, Carly handles the admin work.
See it in action
How to connect Front to Carly
Sign up for Carly
Create your account in under 2 minutes.
Connect Front
Authorize the Front integration from your Carly dashboard. One click, and you're connected.
Start giving instructions
Email or text Carly with what you need done in Front. She handles the rest.
Frequently asked questions
What is the best AI tool for Front?
Carly is an AI assistant that connects to Front and lets you assign conversations, tag threads, add internal comments, and get inbox summaries — all by email or text. She works from outside Front so you can manage shared inboxes without opening the app.
Can AI automate Front inbox triage?
Yes. With Carly, you can ask for a summary of unassigned conversations, then tell her to assign and tag them — all in one email exchange. She handles the triage in Front while you stay in your inbox.
How does Carly connect to Front?
Go to your Carly dashboard, click Connect next to Front, and authorize access. Once connected, Carly can manage conversations, assignments, and tags in your Front workspace.
Can Carly add internal comments in Front?
Yes. Tell Carly to leave an internal comment on any conversation and she'll add it — visible to your team but not the customer. Useful for adding context before handing off a thread.
Does Carly work with Front's shared inboxes?
Yes. Carly can access any shared inbox you authorize. Just mention the inbox name in your message and she'll pull data or take action in the right one.
Can I check Front SLA status through Carly?
Yes. Ask Carly for an inbox summary and she'll include SLA data — conversations approaching breach, overdue responses, and current response times.
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