Reply to the ticket with the order already pulled

Forward Carly the Gorgias ticket and she'll pull the Shopify order, check tracking, apply your policy, and drop a draft reply in Gorgias — so agents stop tab-switching and customers get accurate replies in 30 seconds.

Gorgias Shopify

What Carly does

1. 01 Fetch the Gorgias ticket and identify the customer + intent
2. 02 Find the customer's Shopify order and fulfillment status
3. 03 Pull tracking info and detect delays or stuck shipments
4. 04 Apply policy — reship, refund, or clarification
5. 05 Draft the reply in Gorgias for agent review

Replies ready in 30 seconds

Agents spend their day deciding, not copy-pasting. Customers get accurate, consistent replies.

Email this to Carly to kick it off.

Hey Carly,

We've got a Gorgias ticket that needs a reply. Can you pull it up, figure out who the customer is and what they're asking, then look up their most recent Shopify order and fulfillment status?

Check the tracking — note any delays or stuck shipments — and apply our policy (reship if lost, refund if older than 30 days, otherwise clarify). Drop the draft reply in Gorgias so the agent on duty can review and send.

Thanks!

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