Reply to the ticket with the order already pulled
Forward Carly the Gorgias ticket and she'll pull the Shopify order, check tracking, apply your policy, and drop a draft reply in Gorgias — so agents stop tab-switching and customers get accurate replies in 30 seconds.
Shopify What Carly does
- 01 Fetch the Gorgias ticket and identify the customer + intent
- 02 Find the customer's Shopify order and fulfillment status
- 03 Pull tracking info and detect delays or stuck shipments
- 04 Apply policy — reship, refund, or clarification
- 05 Draft the reply in Gorgias for agent review
Replies ready in 30 seconds
Agents spend their day deciding, not copy-pasting. Customers get accurate, consistent replies.
Email this to Carly to kick it off.
Hey Carly, We've got a Gorgias ticket that needs a reply. Can you pull it up, figure out who the customer is and what they're asking, then look up their most recent Shopify order and fulfillment status? Check the tracking — note any delays or stuck shipments — and apply our policy (reship if lost, refund if older than 30 days, otherwise clarify). Drop the draft reply in Gorgias so the agent on duty can review and send. Thanks!
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Read →Ready to automate your busywork?
Carly schedules, researches, and briefs you—so you can focus on what matters.
See what people say
"Before Carly, I relied on a Calendly link, but the whole process felt impersonal and not very professional. Carly changed that by handling all the back-and-forth, so I'm no longer stuck in endless email threads trying to line up schedules.
Now Carly reaches out to candidates, shares my real-time availability, lets them pick a slot, then sends a Zoom link and drops it straight into my calendar. She sends reminders to both of us before each call, which has significantly reduced no-shows and last-minute confusion.
On top of scheduling, Carly acts like a full executive assistant, sending me my schedule the night before so I can prepare for each call. It reminds me of the old x.ai assistant, but Carly is noticeably smarter, faster, and better suited to my healthcare recruitment business."