Stripe failed payment → personalized recovery
A failed charge triggers a personalized recovery email matched to the customer's plan + tenure, not a template.
The workflow at a glance
How this workflow works, step by step
- 1 Trigger Charge failed
The workflow starts when Stripe signals "charge failed". Carly is listening continuously, so the run begins within seconds of the event.
- 2 Tool Lookup customer
Carly pulls live data from HubSpot — "Lookup customer." Whatever's needed for the next step is fetched fresh, not cached.
- 3 LLM Personalize email
An LLM step does the thinking: personalize email. Carly picks the right model for the job and you can swap models per step if you need to.
- 4 Action Send
Finally Carly takes action in Gmail or Outlook: send. This is the thing that actually moves the world.
When to use this template
- You want this work to happen consistently without anyone remembering to do it.
- You're already using Stripe and HubSpot, and the manual version of this is eating real minutes a week.
- You want a visible canvas you can audit and edit — not a black-box agent doing things you can't see.
When not to use it
- This task only happens once or twice a month — the setup cost won't pay back.
- The decision in the middle of the flow needs human judgment every single time, not just on edge cases.
- Your stack doesn't include any of the apps above and you don't want to wire a generic HTTP step.
Build it in 10 minutes — copy this prompt
Paste this in an email to and Carly will build the workflow for you.
Hey Carly — please build me this workflow. Name: Stripe failed payment → personalized recovery What it should do: A failed charge triggers a personalized recovery email matched to the customer's plan + tenure, not a template. Steps: 1. Trigger: Charge failed 2. Tool: Lookup customer 3. LLM: Personalize email 4. Action: Send Tools to wire up: Stripe, HubSpot, Gmail, Outlook Set it live once you've got it working. Thanks!
Apps you'll connect
Carly authenticates these for you over OAuth when she sets up the workflow.
Questions teams ask before building this
How long does this workflow take to set up?
Most teams have "Stripe failed payment → personalized recovery" running in under 10 minutes. Copy the prompt on this page into an email to carly@usecarly.com and Carly wires the workflow together for you, including authenticating Stripe.
Can I edit this template after Carly builds it?
Yes. Every workflow lives on the Carly canvas where you can rename steps, change conditions, swap LLM models, add filters, and re-route branches. Templates are starting points, not locked recipes.
What if I use a different tool than the ones in this template?
Carly connects to 200+ tools, plus a generic HTTP node for any API that doesn't have a native integration. Tell Carly your stack when you send the prompt and she'll pick the right connectors.
Does this run automatically once it's built?
Yes. The trigger at the start of the workflow fires automatically — on a schedule, on an inbound email, on a webhook, on a calendar event, whatever this template specifies. Carly handles the listening; you only step in when a step is gated on you.
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