Can Copilot Answer Phone Calls? Yes, With Carly
Yes. Add Carly to your Copilot agent and it answers your business line, books callers and texts back the calls you miss, phone number included.
In Copilot Studio, add Carly as a tool to your agent: choose Model Context Protocol, enter https://carlyassistant.com/team/mcp and sign in to Carly. Then ask your agent for a phone number and tell it how to answer.
What Copilot can do with Carly answering your phone
- Build the receptionist by chatting. “Answer after 5pm and when the front desk is busy, and book callers on our Outlook calendar.” Done.
- Answer 24/7, or only when your team doesn’t pick up, in English or Spanish.
- Book on Outlook during the call, right onto your team’s real calendars.
- Answer what callers ask from your rules: hours, pricing, locations, what you don’t handle.
- Greet customers by name. Anyone in your CRM is recognized, with Dynamics 365, Salesforce and HubSpot supported.
- Route urgent calls to the right person or whoever’s on call.
- Text back every missed call within seconds, from your business number.
- Catch your team up in Microsoft 365. “What did we miss on the phone this morning?” Your agent tells you, call by call.
- Log everything. Recordings, transcripts and texts land in one team inbox.
- Work with the rest of your stack. Carly connects to thousands of apps, and every call can start a workflow.
Keep your number and forward the calls you miss, or use the new one. Your agent can also make calls and send texts from the same line.
Using another AI? See ChatGPT, Claude, Grok Bot, Meta Muse and Perplexity.
FAQ
Can Microsoft Copilot answer phone calls?
Yes, with Carly. Add Carly to your Copilot agent in Copilot Studio and it answers your business line, books callers and texts back missed calls.
What number do callers reach?
Your business number in Carly, which you get during setup. Or forward your current number to it.
Does it book onto Outlook?
Yes. Callers are booked straight onto your team’s Outlook or Google calendars during the call.
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See what people say
"Before Carly, I relied on a Calendly link, but the whole process felt impersonal and not very professional. Carly changed that by handling all the back-and-forth, so I'm no longer stuck in endless email threads trying to line up schedules.
Now Carly reaches out to candidates, shares my real-time availability, lets them pick a slot, then sends a Zoom link and drops it straight into my calendar. She sends reminders to both of us before each call, which has significantly reduced no-shows and last-minute confusion.
On top of scheduling, Carly acts like a full executive assistant, sending me my schedule the night before so I can prepare for each call. It reminds me of the old x.ai assistant, but Carly is noticeably smarter, faster, and better suited to my healthcare recruitment business."
