Does Carly Have an Unlimited Plan?
You can keep using Carly beyond your included credits without buying more manually: turn on auto-recharge. When your balance runs low, Carly automatically buys the credit pack you choose using your saved card. Leave the optional recharge spending limit blank if you want recharges to continue as needed.
Each recharge is a paid purchase, so your bill follows your usage. This gives you room to keep using Carly as your volume grows; it does not put all AI usage into one fixed monthly price.
How to turn on auto-recharge
Auto-recharge is in your team’s Billing settings and replenishes the shared company credit balance. You’ll need permission to manage billing and a saved payment method.
- Open Settings in Carly and select the team whose credits you want to recharge.
- Find Billing, then Auto-recharge.
- Click Set up auto-recharge. If there isn’t a saved card, click Add a card and return to the settings after adding it.
- Set When credits fall to: the balance at which Carly should buy more. Choose a threshold that gives your agents a buffer before the balance reaches zero.
- Under Buy, choose the credit pack to purchase each time. The menu shows both the number of credits and the price per purchase.
- Set Monthly limit, optional ($). Leave it blank for recharges to continue without a monthly recharge spending limit, or enter the maximum you want spent on automatic top-ups during the billing period.
- Choose the Card to charge, then click Turn on.
Check that the status reads On and that the displayed threshold and pack match your choices. If your balance is already at or below the threshold, turning it on can buy a pack immediately.
Which settings should I choose?
| Setting | What it controls |
|---|---|
| When credits fall to | How much credit remains when a recharge is triggered. A higher threshold gives a busier team more room before running out. |
| Buy | The size and price of each automatic credit purchase. Choose a pack appropriate for your expected use. |
| Monthly limit, optional ($) | Your spending ceiling for automatic recharges. Blank allows further recharges as needed; a dollar amount stops additional recharges when another pack would exceed it. |
| Card | The saved payment method charged for those purchases. |
For example, you could choose a threshold of 50 credits and a purchase of 500 credits. When the balance reaches 50 or less, Carly attempts to buy another 500-credit pack at the price shown in Billing. With the optional limit blank, it can repeat that purchase as you use more credits.
That example illustrates the settings; a team handling many calls may need a larger threshold and pack. Use your actual volume and the current calling and messaging rates to choose them.
Does the monthly limit cap my whole Carly bill?
No. It caps automatic recharge purchases, separately from your subscription and other charges. If you enter a limit, it must cover at least one purchase of the pack you selected. Carly will not make another automatic purchase when that purchase would exceed the limit for the billing period.
If your priority is to keep replenishing credits as needed, leave the optional field blank. If your priority is a spending ceiling, enter an amount and check usage as you approach it. A blank limit authorizes repeated paid top-ups; it does not make those credits free.
What if auto-recharge stops?
Return to Billing → Auto-recharge and check the status. A failed payment pauses recharge and displays the reason. Resolve the payment issue, then save the settings again to resume. If a monthly recharge limit prevents the next purchase, Billing shows that too.
Keep enough credit in reserve for your workload. Auto-recharge depends on successful payment and your chosen settings; it is not a guarantee that a balance can never run out.
You can change the threshold, pack, limit, or card under Manage auto-recharge. Use Turn off there to stop future automatic purchases.
Where to check usage and prices
Use these three pages together:
- Credit guidance: what uses credits and how many you may need explains which activities draw on credits and how to estimate your needs.
- Carly pricing lists subscriptions and recurring credit allowances. A larger recurring allowance can cover your regular workload, with auto-recharge covering additional usage.
- Carly calling and messaging rates gives the current rates for phone and messaging usage.
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See what people say
"Before Carly, I relied on a Calendly link, but the whole process felt impersonal and not very professional. Carly changed that by handling all the back-and-forth, so I'm no longer stuck in endless email threads trying to line up schedules.
Now Carly reaches out to candidates, shares my real-time availability, lets them pick a slot, then sends a Zoom link and drops it straight into my calendar. She sends reminders to both of us before each call, which has significantly reduced no-shows and last-minute confusion.
On top of scheduling, Carly acts like a full executive assistant, sending me my schedule the night before so I can prepare for each call. It reminds me of the old x.ai assistant, but Carly is noticeably smarter, faster, and better suited to my healthcare recruitment business."
