Intercom Pricing: Seats, Fin Outcomes, and Add-Ons
Intercom costs $29, $85, or $132 per seat per month billed annually, or $39, $99, and $139 billed monthly. The three plans are Essential, Advanced, and Expert. New customers are currently offered 35% off Essential, which takes it to $19 a seat.
The seat price is the smaller half of the bill for most teams. Fin, Intercom’s AI agent, is charged at $0.99 per outcome on every plan, and three of the platform’s more useful pieces are add-ons rather than tier features.
Intercom plans at a glance
| Plan | Annual (per seat/mo) | Monthly | Free Lite seats |
|---|---|---|---|
| Essential | $29 | $39 | None published |
| Advanced | $85 | $99 | 20 |
| Expert | $132 | $139 | 50 |
Annual billing saves about 26% on Essential, 14% on Advanced, and 5% on Expert, so the commitment is worth far more at the bottom of the range than at the top.
Essential
$29 a seat per month billed annually. Fin for service, sales and ecommerce, the Messenger, a shared inbox and ticketing system, pre-built reports, and a public help center.
Essential is a complete small support desk. What it lacks is the routing and automation layer, which is what most teams discover they were buying.
Advanced
$85 a seat per month billed annually. Everything in Essential plus multiple team inboxes, the Workflows automation builder, round robin assignment, a private and multilingual help center, and 20 free Lite seats.
Lite seats deserve attention. They let colleagues outside the support team read and comment internally without a full license, and 20 of them is a genuine saving for a company where engineering and sales occasionally get looped in. Only Full seats can send messages or use outbound features.
Expert
$132 a seat per month billed annually. Everything in Advanced plus SSO and identity management, HIPAA support, service level agreements, multibrand Messenger and help center, and 50 free Lite seats.
Fin, which is priced separately from everything above
Fin is included in the sense that every plan can use it, and charged in the sense that every use costs money. The rate is $0.99 per outcome, and Intercom counts an outcome when the customer confirms the issue is resolved, when they do not ask for more help after Fin responds, or when Fin completes a workflow, including a handoff. You are charged once per conversation regardless of how many questions Fin answers inside it.
Fin can also be run on top of a helpdesk you already have, such as Salesforce, at the same $0.99 per outcome with no seat costs and no platform fee. That version carries a minimum monthly commitment, quoted as an example of 50 outcomes.
The add-ons
| Add-on | Cost | What it includes |
|---|---|---|
| Copilot | $29 per agent/month annually, $35 monthly | Unlimited AI assistance in the inbox |
| Pro | From $99/month | Operator, plus analysis of 1,000 conversations and 2,000 credits monthly |
| Proactive Support Plus | $99/month | 500 messages, tours, surveys, checklists, series |
Every agent already gets 10 Copilot and 10 AI auto-translation conversations a month free, so the add-on is a cap removal rather than a new capability. Pro credits beyond the included allowance are $0.01 each, and complex work such as analyzing large conversation sets consumes more of them.
What the pricing page glosses over
Seats are the floor and usage is the variable. Beyond seats, Intercom charges per Fin outcome, per WhatsApp conversation, per SMS, per bulk email sent, and for phone usage. Inbound support, such as replying to a customer email, is included.
The 35% Essential discount is a new-customer offer. It applies to one plan and it is promotional, so the renewal price to plan around is $29 a seat annually, not $19.
Fin’s outcome definition is broad. A customer who simply stops replying counts as an outcome, as does a handoff to a human. Neither feels like a resolution to the person paying, and both bill at $0.99.
Copilot is per agent, not per user of it. At $35 a month monthly billed across a ten-person team that is $350 on top of seats, whether or not everyone uses it past the free ten conversations.
Is Intercom free?
No. Intercom has no free plan. Every published tier starts with a free trial, and the add-ons are included in that trial and can be removed afterwards.
When Intercom isn’t worth it
Intercom is a serious customer service platform. If several people work the same queue across chat, email and phone, and you want an AI agent deflecting volume with reporting behind it, the per-seat plus per-outcome model is buying something real.
It becomes an awkward purchase further down. A founder or a two-person team often lands on Intercom because support email was piling up, then finds themselves at $85 a seat to get the Workflows builder, $35 an agent for Copilot, and 99 cents each time the AI ends a conversation. The underlying problem was that messages arrive faster than anyone can answer them.
If that is the shape of it, Carly is priced differently. Every Gmail and Outlook account connects as its own authorized connection, so one assistant reads across all of them and replies from the address that owns the thread. The triage and routing layer is a workflow, and Carly’s Zapier-style workflow steps are free rather than charged per run or per outcome. The assistant that drafts, sends, and books on top starts at $35 a month rather than per seat.
FAQ
How much does Intercom cost per seat? $29, $85, or $132 per seat per month billed annually, or $39, $99, and $139 billed monthly.
How is Fin AI Agent priced? $0.99 per outcome, on every plan. An outcome is counted when the customer confirms resolution, when they stop asking for help after Fin responds, or when Fin completes a workflow including a handoff.
Does Intercom have a free plan? No. There is a free trial that includes the add-ons, and a 35% new-customer discount on the Essential plan.
What is a Lite seat? A seat for internal collaboration only. Lite seats can read and comment but cannot send messages to customers or use outbound features. Advanced includes 20 and Expert includes 50.
Can I use Fin without buying Intercom? Yes. Fin runs on top of existing helpdesks such as Salesforce at $0.99 per outcome with no seat costs, subject to a minimum monthly commitment.
What else is charged on top of seats? WhatsApp per conversation, SMS per message, email campaigns per bulk email sent, phone usage, and Fin outcomes. Inbound support is included.
More: Intercom alternatives · Intercom vs Freshdesk · Front pricing · Best shared inbox tools · Best AI agents for customer support
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