AI Help Desk: What It Does, What It Costs, 7 Options
An AI help desk triages, routes, drafts and resolves tickets. How seat and per-resolution pricing work, and 7 options compared, from Zendesk to Carly.
Customer Support
27 posts
AI Voice Agent for Customer Service: Costs and What to Check
What an AI voice agent handles on a support line, how handoff and after-hours should work, what to measure, and prices for Zendesk, Fin Voice and Retell.
Freddy AI: What Freshdesk's AI Agent and Copilot Cost
Freddy AI Agent gives 500 free sessions once, then $49 per 100. Copilot is $29 per agent from Pro. What each piece does, what it costs, and what setup takes.
Help Scout AI: AI Answers, AI Drafts and What They Cost
Help Scout AI explained: AI Answers bills $0.75 per resolution, AI Drafts and Summarize need the $45 Plus plan, and the official MCP is read-only.
Intercom Fin: Pricing, Outcomes, Channels and Limits
Intercom Fin costs $0.99 per outcome, and a customer who leaves after an answer counts. What bills, which channels Fin covers and how it runs off Intercom.
Zendesk AI: What AI Agents and Copilot Cost in 2026
Zendesk AI agents come with every plan, but each verified resolution past a small allowance costs $1.50 to $2.00. What Copilot, voice AI and setup add.
8 Best Fini AI Alternatives in 2026 (With Real Pricing)
Fini AI's entry plan is $3,600 a month ($3,000 billed yearly) for 2,000 resolutions. 8 Fini alternatives compared on price, voice, texting and minimums.
7 Best FwdSlash Alternatives in 2026 (With Real Pricing)
FwdSlash caps messages, pauses the agent when they run out and hands off through Slack. 7 FwdSlash alternatives compared on price, channels and handoff.
8 Best HelpShelf Alternatives in 2026 (With Real Pricing)
HelpShelf answers only in a website widget and caps Pro at 2,000 AI chats a month. 8 HelpShelf alternatives for creators and small SaaS, priced.
7 Best Tidio Alternatives in 2026 (With Real Pricing)
Tidio's Lyro AI bills per conversation, from $39 for 50 a month to $700 for 1,000. 7 Tidio alternatives compared on price, AI agents and phone support.
Help Scout Pricing 2026: Plans, Free Tier and AI Costs
Help Scout pricing for 2026: $25, $45 or $75 per user billed annually, what the free plan limits, the $0.75 AI Answers fee, add-ons, and real team costs.
7 Best AI Automation Tools for Help Scout in 2026
The best AI automation tools for Help Scout. Its own AI answers customers well. Here is what handles the refunds, CRM updates and calls a ticket kicks off.
Grok Bot for Front: Work a Shared Inbox Without the Risk
There is no Front plugin for Grok Bot, so Bots click through a shared browser. Connect Front to Carly and every Bot works your inboxes with approvals.
Grok Bot for HubSpot Service Hub: Set It Up Safely
Grok Bot's HubSpot plugin needs an admin app, cannot reply to conversations, and fails cloud sign-in. Here is how to give Bots your help desk through Carly.
Grok Bot for Help Scout: Answer the Queue, Skip the Login
Grok Bot has no Help Scout plugin, and Help Scout's own MCP is read-only. Connect Help Scout to Carly so every Bot can triage, tag and reply with approval.
6 Best AI Assistants for Front in 2026
The best AI assistants for Front. What Front's own AI covers, what sits behind Enterprise, and what to use when the work leaves the shared inbox.
6 Best AI Automation Tools for Freshdesk in 2026
The best AI automation tools for Freshdesk. What Freddy costs per agent and per session, and what to use when the ticket creates work in other systems.
Best AI Chat Widgets for Your Website in 2026
The best AI chat widgets for websites, ranked. Most just answer questions. The best ones train on your own docs and finish the task behind the question.
Freshdesk Pricing: Plans, AI Sessions, and Day Passes
Freshdesk is $19, $55, or $89 per agent monthly billed annually. The free plan is gone, and Freddy AI sessions and day passes are billed on top.
Intercom Pricing: Seats, Fin Outcomes, and Add-Ons
Intercom is $29, $85, or $132 per seat monthly billed annually. Fin costs $0.99 per outcome on top, and three add-ons sit outside every plan price.
Introducing CarlyChat: Support Chat for Any Website
CarlyChat trains a support chatbot on your site and documents, then installs with one line of code. Your coding agent can build the whole thing over MCP.
7 Best AI Tools for Shared Inboxes (2026)
Most shared inbox tools give your team a place to work the queue. Only one works it for you, replies from the address, and opens the attachments.
Front Pricing: Every Plan, Seat Caps, and Add-On Costs
Front is $25, $65, or $105 per seat monthly billed annually. Seat caps, channel limits and automation-rule limits shape the tier more than the price does.
Zendesk vs Freshdesk: 2026 Pricing and AI Costs
Zendesk and Freshdesk both start at $19/agent and both hit $55 at mid-tier. The gap is in AI add-on pricing and the top tier. Compared for 2026.
Intercom vs Freshdesk: Which Support Tool in 2026?
Intercom vs Freshdesk in 2026: Intercom (now Fin) is AI-first per-resolution support; Freshdesk is structured per-seat ticketing. Which to pick?
Zendesk vs Intercom: Which Support Platform Wins in 2026?
Zendesk is structured omnichannel ticketing for scaled support ops; Intercom is messenger-first, AI-first support. Here's which to pick in 2026.
How to Connect Gorgias to Claude (and What It Can't Do)
Claude can work with Gorgias via an MCP server, but it never fires when a ticket arrives. What works, what doesn't, and how to run it on real triggers.