Front Pricing: Every Plan, Seat Caps, and Add-On Costs
Front costs $25, $65, or $105 per seat per month billed annually. Month to month, Starter is $35 and Professional is $85, and Enterprise is annual only. There is no free plan, just a 14-day trial of Professional features that does not ask for a card.
The prices are the easy part. What actually decides your tier is three sets of caps that are easy to miss: seats, channels, and automation rules.
Front plans at a glance
| Plan | Annual (per seat/mo) | Monthly | Seat cap |
|---|---|---|---|
| Starter | $25 | $35 | Up to 10 seats |
| Professional | $65 | $85 | Up to 50 seats |
| Enterprise | $105 | Annual only | No published cap |
Front advertises annual billing as saving 24%.
Starter
$25 per seat per month billed annually, capped at 10 seats. Shared inbox and ticketing, AI Topics, up to 10 automation rules, basic analytics, and a no-code public knowledge base.
The constraint people hit first is not the seat count. Starter supports a single channel type: Email, Front Chat, or SMS, and you pick one. You can connect up to 10 channels per license within that one type. A team that wants email and SMS together is not on Starter, whatever its headcount.
Professional
$65 per seat per month billed annually, capped at 50 seats. This is the omnichannel tier: email, SMS, social, and the rest together, up to 30 channels per license.
It also raises automation from 10 rules to 20, adds macros, advanced analytics, multiple workspaces, SSO, and SCIM.
Going from Starter to Professional is a 160% increase per seat. For a 10-person team that is $3,000 a year against $7,800.
Enterprise
$105 per seat per month billed annually, and it cannot be bought monthly. Up to 50 channels per license, smart rules, unlimited rules and macros, a multi-language knowledge base, custom roles and permissions, and AI Copilot, QA, and CSAT included rather than sold as add-ons.
The add-ons, which are where the real number hides
Front’s AI and analytics are largely add-ons on the lower tiers:
| Add-on | Cost |
|---|---|
| AI add-ons | $20 per seat per month each, or included in Enterprise |
| A further AI add-on | $10 per seat per month, or included in Enterprise |
| Analytics | $25 per seat per month |
| API capacity | $200 per 100 API requests per minute per month |
Stack the analytics add-on onto Professional and you are at $90 per seat per month before any AI. Add the AI pieces and Professional lands within a few dollars of Enterprise, which is presumably the point.
What the pricing page glosses over
Automation is rationed by tier. 10 rules on Starter, 20 on Professional, unlimited on Enterprise. If routing and triage are why you are buying a shared inbox, the rule count is the spec to check first, and it is the one most likely to push you up two tiers.
Channels are capped per license, not per account. Starter allows 10 channels per license, Professional 30, Enterprise 50. Front’s own example: a team of 5 on Professional gets a maximum of 150 channels. Small teams with many inboxes can hit this even on a mid tier.
You cannot mix plans. Plans are assigned at the organization level, so one person needing an Enterprise feature means the whole organization is on Enterprise. There is no combining seats across plans.
Enterprise removes the monthly option. If you want Enterprise, you are signing an annual commitment.
Large contracts require paid onboarding. Front requires an onboarding package be purchased for contracts over $25,000, so the first-year cost on a bigger deployment is above the seat math.
Is Front free?
No. Front has no free plan. There is a 14-day free trial with the Professional feature set, with no credit card required to start, continue, or finish it.
When Front isn’t worth it
Front is a genuine customer-experience platform. If you run a support team where several people work the same queue, need ticketing and CSAT and a knowledge base, and care about analytics on response times, the per-seat price buys something real.
It is the wrong purchase when the job is smaller than that. Plenty of teams land on Front because a couple of shared addresses were getting messy, then find themselves on Professional at $65 a seat to get a second channel type, plus $25 a seat for analytics, plus an AI add-on, with automation still capped at 20 rules.
If the actual problem is that mail across several accounts needs reading, routing, answering, and following up, Carly is priced for that shape instead. Every Gmail and Outlook account connects as its own authorized connection, so one assistant works across all of them and replies from the address that owns the thread. The routing and triage layer is a workflow, and Carly’s Zapier-style workflow steps are free rather than counted against a per-tier rule limit. The AI assistant that drafts and sends and schedules on top starts at $35 a month rather than per seat.
FAQ
How much does Front cost per seat? $25, $65, or $105 per seat per month billed annually. Starter and Professional are $35 and $85 month to month; Enterprise is annual only.
Does Front have a free plan? No, only a 14-day trial with Professional features and no credit card required.
How many automation rules does Front allow? 10 on Starter, 20 on Professional, unlimited on Enterprise.
Can Starter handle email and SMS together? No. Starter supports a single channel type. Multiple channel types require Professional or Enterprise.
What is a Front seat? A paid Front license granted to one unique user. Seats cannot be combined across plans, because plans are set at the organization level.
How much do Front’s AI features cost? $20 per seat per month for AI add-ons and $10 per seat per month for another, both included in Enterprise. Analytics is a separate $25 per seat per month.
More: Front alternatives · Best email management tools · Best AI inbox management tools · Best AI email assistants · Best AI assistants for multiple email accounts
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