Oct 30, 2026

Best AI CSR for Home Services (2026): 8 Compared

Your CSR can’t answer two calls at once, and nobody’s at the desk at 9pm when the AC dies. An AI CSR picks up every call, books the job and gets emergencies to your on-call tech.

The quick answer: Carly is the best AI CSR for shops that want every call answered on their own rules without a sales cycle. It answers when your team can’t, books on your calendars, texts the on-call tech and calls web leads back within about a minute, in English or Spanish. For a home-services specialist with posted prices, Sameday starts at $449 a month. If you’re on ServiceTitan or Jobber, price their built-in option first.

US list prices from each vendor’s own pages, checked October 21 to 30, 2026.

AI CSRs compared

AI CSR	Built for	Works with	Starting price
Carly	Shops of any size	Your calendars, ServiceTitan, Housecall Pro, Jobber, thousands of apps	Free Zapier-style workflows; AI agents from $35/mo
Avoca	Larger shops with a CSR team	ServiceTitan first	Quote after a demo
Sameday	Home service shops	ServiceTitan, Housecall Pro, Jobber	$449/mo for 500 min
Netic	Large service enterprises	Enterprise field software	Quote
Broccoli AI	Shops from about $2M in revenue	ServiceTitan, Housecall Pro, AccuLynx	Quote
ServiceTitan AI Voice Agent	ServiceTitan customers	ServiceTitan	$2.75 a call, plus your contract
Housecall Pro CSR AI	Housecall Pro customers	Housecall Pro	Add-on, price unpublished
Jobber AI Receptionist	Jobber customers	Jobber	$29/mo for 30 conversations

1. Carly

Carly works the phones the way your best CSR does on their best day, on every call. You write the rules in plain English: what to ask, what counts as an emergency, who gets booked where. Carly follows them exactly.

Every call answered. 24/7, or only when your team doesn’t pick up. Spanish callers get Spanish.
Jobs booked on the call. On your team’s real Google or Outlook calendars, round robin, with a confirmation text from your number.
Emergencies routed. A gas smell or a burst pipe gets transferred to your team, or the on-call tech gets a text the moment the call ends.
Every lead called back. Web forms and Local Services leads get a call within about a minute, then a text and email if they miss it. See how an AI agent calls new leads.
Missed calls texted back. Every one, from your business number. See missed call text back.
One team inbox. Calls, transcripts, texts and email on one timeline, in Carly’s CRM, HubSpot or Salesforce.
Works with your field software. Carly connects to thousands of apps, so a call can open the job in ServiceTitan, Housecall Pro or Jobber.
Run it from ChatGPT or Claude. With the Carly connector, build the agent, call a customer back or check on a call from your chat.
Best for: shops that want the phones covered tonight, without a sales process.
Pricing: Free Zapier-style workflows; AI agents from $35/month.
Setup: copy one prompt into ChatGPT or Claude, grab a number, forward the calls you miss.

Carly business setup prompt

Paste this into ChatGPT, Claude or any AI. It builds your AI CSR with you.

Help me connect Carly Teams so I can work with my organization's business texts, phone calls, voicemail and voice/text agents from this chat. I'll add it to you myself: tell me exactly what to click for the app you are, one step at a time, and wait for me to confirm before moving on. If a step doesn't match what I see, ask me what's on my screen. If you can do the setup yourself (Claude Code, Codex, Muse, Grok Bot), go ahead, and ask me for any key in your secure credential prompt, never in the chat. Don't tell me it's connected until list_phone_lines works, and if I have several teams, ask which to use. Before sending a text or making a call, confirm the team, recipient and message or task with me. The steps are below.

# Connect Carly Teams to an AI app

> Carly Teams works a team's business phone lines through the team's AI agents: business texts, phone calls, voicemail, the voice and text agents, and the team's CRM.

MCP server: https://carlyassistant.com/team/mcp (streamable HTTP, OAuth)

## Setup

Carly Teams isn't in any plugin or connector directory yet, so it's added as a custom connection by URL.

1. Add Carly Teams:
- ChatGPT: open https://chatgpt.com/plugins, click Add, and choose Create MCP App (not Create plugin or Upload plugin archive). If Create MCP App isn't on the menu, turn on Developer mode first in Settings > Security and login. Name it "Carly Teams" with the description "Work with my team's business texts, calls, voicemail and voice/text agents," paste https://carlyassistant.com/team/mcp as the server URL, choose OAuth, create it, and sign in. Then in the message box open the + menu, choose Developer mode, and pick Carly Teams. No plugin needs to be built, packaged or uploaded.
- Claude (claude.ai, Claude Desktop, or Cowork): Customize > Connectors > Add custom connector, name it Carly Teams, paste https://carlyassistant.com/team/mcp, and sign in.
- Claude Code: `claude mcp add --transport http --scope user carly-teams https://carlyassistant.com/team/mcp`, then /mcp, pick carly-teams, and authenticate.
- Codex: `codex mcp add carly-teams --url https://carlyassistant.com/team/mcp`, then `codex mcp login carly-teams`.
- Cursor: add {"mcpServers": {"carly-teams": {"url": "https://carlyassistant.com/team/mcp"}}} to ~/.cursor/mcp.json, then sign in to carly-teams from Customize.
- Muse: a custom connector to https://carlyassistant.com/team/mcp with a Carly API key as its bearer token. The key comes from carlyassistant.com/account (API key under Carly Teams) and goes in Muse's connector settings, not in a chat message.
- Grok: grok.com/connectors > New Connector > Custom, paste https://carlyassistant.com/team/mcp, and sign in.
- Grok Bot: a custom remote MCP server named carly-teams at https://carlyassistant.com/team/mcp. Approve it and sign in.
- Perplexity: Plugins in the sidebar (or Customize > Connectors), then Add custom > Connector > Add MCP connector. Choose Remote, name it Carly Teams, paste https://carlyassistant.com/team/mcp, pick OAuth, check the box and click Add, then click the Carly Teams card to sign in.
- Anything else: a remote MCP server (streamable HTTP) named carly-teams at https://carlyassistant.com/team/mcp. It signs in with OAuth.
Sign in with the Carly account that belongs to the organization.

2. Once it's added, the Carly Teams tools show up in the chat, including list_phone_lines. If they don't, turn Carly Teams on for the chat or start a new chat.

3. To check it worked, call list_phone_lines: it returns the teams and phone lines the account can reach. A team with no phone line yet can get one with find_numbers (optionally by area code) and get_number, which may return a checkout link to finish.

4. Something to try first: "Review our missed calls and voicemail and help me reply to customers." Carly Teams also reads and answers business texts, has the team's agent make calls, and edits the voice and text agents. Texts and calls go out at once from the agent's number and can't be taken back. Team permissions apply.

## Email, calendars and workflows

Email, calendars, files, booking pages and workflows are the regular Carly connector, added separately. It's listed in ChatGPT's plugin directory (https://chatgpt.com/plugins/plugin_asdk_app_6a67a26316b88191860222f918d4ec54) and Claude's connector directory (https://claude.ai/directory/carly), and connects anywhere else at https://carlyassistant.com/mcp/. Its setup is https://carlyassistant.com/mcp.txt.

Get started, or book a call if you have a CSR team to work around.

2. Avoca

Avoca is the best-funded name in the category, valued at $1 billion, and pitches itself as one platform for calls, leads and coaching.

Best for: larger shops on ServiceTitan with a CSR team.
Pricing: no public price. Every path leads to a demo and a quote.
Limitations: a sales process and an integration project before it takes live calls. See Avoca alternatives.

3. Sameday

Sameday sells AI CSRs plus a phone system, with win-back campaigns and call coaching.

Best for: shops that want a specialist and a posted price.
Pricing: $449 a month for 500 minutes; $789 for 1,000.
Limitations: a minute plan is expensive for a smaller shop. See Sameday AI alternatives.

4. Netic

Netic pitches an AI growth engine for service enterprises: inbound booking, overflow and outbound campaigns that fill the schedule.

Best for: large operators with call volume to match.
Pricing: quote only.
Limitations: aimed at enterprises, not a five-truck shop.

5. Broccoli AI

Broccoli answers every call and books the job, and lists customers from about $2 million in revenue up past $100 million.

Best for: established shops on ServiceTitan or Housecall Pro.
Pricing: quote only.
Limitations: no public price to compare.

6. ServiceTitan AI Voice Agent

ServiceTitan’s own agent books right into the system you already run.

Best for: shops on ServiceTitan that want one vendor.
Pricing: $2.75 a call and $0.10 a text, on top of a quote-only subscription. At 300 calls that’s $825 a month. See ServiceTitan AI Voice Agent.
Limitations: you pay per call, so a busy month costs more.

7. Housecall Pro CSR AI

CSR AI answers calls and chats 24/7 and books into Housecall Pro.

Best for: shops already on Housecall Pro.
Pricing: an add-on with no published price, on plans from $59 a month billed annually.
Limitations: you can’t price it without talking to sales. See Housecall Pro AI receptionist.

8. Jobber AI Receptionist

Jobber’s add-on answers calls and texts and books into Jobber.

Best for: small Jobber shops with light call volume.
Pricing: $29 a month for 30 conversations, then 79 cents each. Unlimited on the Plus plan.
Limitations: works only inside Jobber. See Jobber AI Receptionist.

AI CSR vs a human CSR vs an answering service

A human CSR knows your customers and can sell, but can’t answer two calls at once or work every night.
An answering service takes a message. You still call back, and the job may be gone. See HVAC answering service.
An AI CSR answers every call at once and books the job. Most shops keep their people and let AI catch overflow and after-hours.

How to pick

You want the phones answered tonight, on your rules: go with Carly.
You’re on ServiceTitan and want one vendor: ServiceTitan AI Voice Agent, or Avoca for a bigger platform.
You’re a small Jobber shop: Jobber AI Receptionist.
You want a specialist with posted prices: Sameday.
You run a large operation: Netic or Broccoli.

FAQ

What is an AI CSR?

An AI customer service representative answers your business calls, books jobs, handles routine questions and routes emergencies. Carly does this on your number and also texts, emails and calls leads back.

How much does an AI CSR cost?

Jobber’s add-on starts at $29 a month, ServiceTitan’s agent is $2.75 a call and Sameday starts at $449. Avoca, Netic and Broccoli are quoted. Carly: Free Zapier-style workflows; AI agents from $35/month.

Can an AI CSR replace my CSRs?

Most shops use it to cover overflow, nights and weekends, so their people handle the calls that need a person.

Does it book into ServiceTitan, Housecall Pro or Jobber?

Carly connects to all three, along with thousands of other apps, and books on your real calendars.

Can an AI CSR handle emergency calls?

Yes. Tell Carly what counts as an emergency, and it transfers the call or texts your on-call tech.

Does it answer in Spanish?

Carly detects a Spanish speaker and answers in Spanish.

Ready to automate your busywork?

Carly schedules, researches, and briefs you—so you can focus on what matters.

See what people say

"Before Carly, I relied on a Calendly link, but the whole process felt impersonal and not very professional. Carly changed that by handling all the back-and-forth, so I'm no longer stuck in endless email threads trying to line up schedules.

Now Carly reaches out to candidates, shares my real-time availability, lets them pick a slot, then sends a Zoom link and drops it straight into my calendar. She sends reminders to both of us before each call, which has significantly reduced no-shows and last-minute confusion.

On top of scheduling, Carly acts like a full executive assistant, sending me my schedule the night before so I can prepare for each call. It reminds me of the old x.ai assistant, but Carly is noticeably smarter, faster, and better suited to my healthcare recruitment business."

Gus Ibrahim, Founder & Director, IHR