Avoca AI: What It Is, Pricing, and Alternatives (2026)
Every home service shop has the same leak. The phone rings while the whole crew is on jobs, the caller hits voicemail, and the job goes to whoever picked up first.
Avoca was built to plug it, and investors think it can: the company is now valued at $1 billion.
The quick answer: Avoca AI is an AI call center for home services. Its AI CSR answers calls 24/7, routes emergencies to the on-call tech, books jobs into ServiceTitan and follows up on every lead from Google LSA, Angi, Yelp and your web forms. Pricing isn’t published; you get a quote after a demo. If you want the same answering, booking and lead callbacks without the sales cycle, Carly answers your business line, books on your team’s real calendars and texts the on-call tech, and you set it up by pasting one prompt into ChatGPT or Claude.
Product details from Avoca’s own site, checked October 20, 2026.
Avoca at a glance
| Avoca AI | |
|---|---|
| What it is | AI call center and lead platform for home services |
| Who it’s for | HVAC, plumbing, roofing, electrical, pest control, garage door, restoration, movers and other trades |
| Core product | AI CSR that answers calls 24/7, books jobs and routes emergencies |
| Also includes | Speed-to-lead follow-up, outbound campaigns, web chat, a self-serve scheduler, call coaching and analytics |
| Deepest integration | ServiceTitan |
| Company | Raised over $125M across Seed to Series B, valued at $1B; backed by Kleiner Perkins, General Catalyst, Meritech and Y Combinator |
| Price | Quote only, after a demo |
What Avoca does
Avoca sells itself as one platform replacing the answering service, the call center and the lead follow-up vendor.
- AI CSR. Answers every call with no hold time, books routine jobs and sends emergencies (a burst pipe, a gas smell) to your on-call tech. No phone menu.
- Customer recognition. Before the caller says a word, it pulls their history from your CRM: past jobs, equipment, membership. A human CSR who takes a transfer gets that brief too.
- Speed to lead. Leads from web forms, Google Local Services Ads, Facebook, Yelp, Angi and missed calls get a response in seconds, then a multi-touch drip of texts and calls.
- Outbound campaigns. Re-engages past customers for tune-ups and maintenance to fill a slow week.
- Coach. Scores every call, including your human CSRs’, so managers can coach from the full set instead of a sample.
Avoca says more than 1,000 service businesses use it. In April 2026 it announced a Series B at a $1 billion valuation, first reported by Fortune.
Avoca pricing
Avoca doesn’t publish a price list. Its pricing page doesn’t show one, and every path leads to a 30-minute demo where you get a quote. Plan on a sales process, onboarding and an integration project with your field service software before the agent takes live calls.
That’s normal for a platform sold to multi-CSR shops. It’s a lot of process if you’re a five-truck company that just wants the phone answered tonight.
Where Avoca fits
Avoca is strongest for a larger shop that already runs on ServiceTitan, has a CSR team, buys leads from several sources and wants one vendor to answer, book, follow up and score calls.
It’s a heavier lift if:
- You’re not on ServiceTitan. That’s its deepest integration.
- You want to start this week. Demo, quote and onboarding come first.
- You want to change the rules yourself. Platforms like this are configured with the vendor’s team.
- You want it in the AI you already use. Avoca runs in its own dashboard.
Avoca alternatives
| Alternative | What you get | Price |
|---|---|---|
| Carly | AI that answers your line, books on real calendars, texts the on-call tech and calls leads back, run from ChatGPT or Claude | Free Zapier-style workflows; AI agents from $35/mo |
| Sameday AI | AI CSRs and a phone system for home services | $449/mo for 500 min; $789 for 1,000 |
| Leaping AI | Voice and text agents for remodeling contractors | Quote only |
| Jobber AI Receptionist | AI answering inside Jobber | $29/mo add-on |
| Rosie | Low-cost AI answering for owner-run shops | $49/mo for 250 min |
1. Carly
Carly gives a home service shop what Avoca does for calls, with nothing to buy through a sales team. You write your rules in plain English, and Carly follows them exactly, the same way on the first call of the day and the hundredth.
- Answers your business number 24/7, or only the calls your team misses or declines. Spanish-speaking callers get Spanish.
- Sorts emergencies from estimates. A no-heat or burst-pipe call texts the on-call tech the summary the moment it ends; a tune-up gets booked.
- Books during the call on your techs’ and estimators’ real Google and Outlook calendars, round robin.
- Calls new web leads within about a minute, then texts and emails if they miss it (speed-to-lead tutorial).
- Texts from the same number: two-way texts, reminders and a missed call text back.
- Hands off to people through ring groups or a phone menu when a caller needs your office.
- One team inbox and CRM for every call, transcript, text and email, written to Carly’s CRM, HubSpot, Salesforce or Dynamics 365.
- Works with your field software. Carly connects to thousands of apps, so a call can open the job in ServiceTitan, Housecall Pro or Jobber, and every call can trigger free Zapier-style workflows.
- Runs from ChatGPT or Claude. Build the agent, place a call, watch it live and steer it from a chat (see how).
Setup: copy this prompt into ChatGPT or Claude, grab a number, and you’re live.
Carly business setup prompt
Paste this into ChatGPT, Claude or any AI. It walks you through the rest.
Help me connect Carly Teams so I can work with my organization's business texts, phone calls, voicemail and voice/text agents from this chat. I'll add it to you myself: tell me exactly what to click for the app you are, one step at a time, and wait for me to confirm before moving on. If a step doesn't match what I see, ask me what's on my screen. If you can do the setup yourself (Claude Code, Codex, Muse, Grok Bot), go ahead, and ask me for any key in your secure credential prompt, never in the chat. Don't tell me it's connected until list_phone_lines works, and if I have several teams, ask which to use. Before sending a text or making a call, confirm the team, recipient and message or task with me. The steps are below.
# Connect Carly Teams to an AI app
> Carly Teams works a team's business phone lines through the team's AI agents: business texts, phone calls, voicemail, the voice and text agents, and the team's CRM.
MCP server: https://carlyassistant.com/team/mcp (streamable HTTP, OAuth)
## Setup
Carly Teams isn't in any plugin or connector directory yet, so it's added as a custom connection by URL.
1. Add Carly Teams:
- ChatGPT: open https://chatgpt.com/plugins, click Add, and choose Create MCP App (not Create plugin or Upload plugin archive). If Create MCP App isn't on the menu, turn on Developer mode first in Settings > Security and login. Name it "Carly Teams" with the description "Work with my team's business texts, calls, voicemail and voice/text agents," paste https://carlyassistant.com/team/mcp as the server URL, choose OAuth, create it, and sign in. Then in the message box open the + menu, choose Developer mode, and pick Carly Teams. No plugin needs to be built, packaged or uploaded.
- Claude (claude.ai, Claude Desktop, or Cowork): Customize > Connectors > Add custom connector, name it Carly Teams, paste https://carlyassistant.com/team/mcp, and sign in.
- Claude Code: `claude mcp add --transport http --scope user carly-teams https://carlyassistant.com/team/mcp`, then /mcp, pick carly-teams, and authenticate.
- Codex: `codex mcp add carly-teams --url https://carlyassistant.com/team/mcp`, then `codex mcp login carly-teams`.
- Cursor: add {"mcpServers": {"carly-teams": {"url": "https://carlyassistant.com/team/mcp"}}} to ~/.cursor/mcp.json, then sign in to carly-teams from Customize.
- Muse: a custom connector to https://carlyassistant.com/team/mcp with a Carly API key as its bearer token. The key comes from carlyassistant.com/integrations (Advanced > API Keys > Create a new key, with Owner set to the team and all scopes selected) and goes in Muse's connector settings, not in a chat message.
- Grok: grok.com/connectors > New Connector > Custom, paste https://carlyassistant.com/team/mcp, and sign in.
- Grok Bot: a custom remote MCP server named carly-teams at https://carlyassistant.com/team/mcp. Approve it and sign in.
- Perplexity: Plugins in the sidebar (or Customize > Connectors), then Add custom > Connector > Add MCP connector. Choose Remote, name it Carly Teams, paste https://carlyassistant.com/team/mcp, pick OAuth, check the box and click Add, then click the Carly Teams card to sign in.
- Anything else: a remote MCP server (streamable HTTP) named carly-teams at https://carlyassistant.com/team/mcp. It signs in with OAuth.
Sign in with the Carly account that belongs to the organization.
2. Once it's added, the Carly Teams tools show up in the chat, including list_phone_lines. If they don't, turn Carly Teams on for the chat or start a new chat.
3. To check it worked, call list_phone_lines: it returns the teams and phone lines the account can reach. A team with no phone line yet can get one with find_numbers (optionally by area code) and get_number, which may return a checkout link to finish.
4. Something to try first: "Review our missed calls and voicemail and help me reply to customers." Carly Teams also reads and answers business texts, has the team's agent make calls, and edits the voice and text agents. Texts and calls go out at once from the agent's number and can't be taken back. Team permissions apply.
## Email, calendars and workflows
Email, calendars, files, booking pages and workflows are the regular Carly connector, added separately. It's listed in ChatGPT's plugin directory (https://chatgpt.com/plugins/plugin_asdk_app_6a67a26316b88191860222f918d4ec54) and Claude's connector directory (https://claude.ai/directory/carly), and connects anywhere else at https://carlyassistant.com/mcp/. Its setup is https://carlyassistant.com/mcp.txt.- Best for: shops that want every call answered and booked by the same rules, starting today.
- Pricing: Free Zapier-style workflows; AI agents from $35/month. Get started.
2. Sameday AI
Sameday is Avoca’s closest rival: AI CSRs, a phone system, scheduling into ServiceTitan, Housecall Pro or Jobber, and win-back campaigns.
- Best for: home service shops that want published prices.
- Pricing: $449 a month for 500 minutes, $789 for 1,000, custom above that.
- Limitations: minute-based, so a heat-wave month costs more. See Sameday AI.
3. Leaping AI
Leaping AI builds voice and text agents for home improvement contractors: bathroom remodeling, roofing, windows and siding.
- Best for: remodelers booking in-home estimates.
- Pricing: quote only.
- Limitations: Leaping’s team builds and tunes the agent. See Leaping AI.
4. Jobber AI Receptionist
Jobber sells AI answering as an add-on inside its own platform.
- Best for: shops already on Jobber.
- Pricing: $29 a month on top of your Jobber plan.
- Limitations: works only inside Jobber. See contractor answering service.
5. Rosie
Rosie is a simple AI answering service that trains itself on your Google profile and website.
- Best for: solo owners who mostly need messages taken.
- Pricing: $49 a month for 250 minutes, $149 for 1,000.
- Limitations: calendar booking and live transfers start on the $149 plan. See Rosie AI.
More trade-specific options are in HVAC answering service and answering service for plumbers.
FAQ
What is Avoca AI?
Avoca is an AI platform for home service businesses. Its AI CSR answers calls 24/7, books jobs, routes emergencies and follows up on leads, with deep ServiceTitan integration.
How much does Avoca AI cost?
Avoca doesn’t publish pricing. You book a demo and get a custom quote. For a published price, Sameday starts at $449 a month, and Carly has free Zapier-style workflows with AI agents from $35 a month.
Does Avoca work without ServiceTitan?
Avoca lists other integrations, but ServiceTitan is the one it builds deepest. Carly connects to thousands of apps, including Jobber and Housecall Pro.
What is the best Avoca AI alternative?
Carly for shops that want answering, booking, on-call texts and lead callbacks without a sales cycle. Sameday if you want a home-services specialist with posted prices.
Can I try an Avoca alternative today?
Yes. Paste Carly’s setup prompt into ChatGPT or Claude, ask it to get you a number, and forward the calls you miss. You’re live in minutes.
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"Before Carly, I relied on a Calendly link, but the whole process felt impersonal and not very professional. Carly changed that by handling all the back-and-forth, so I'm no longer stuck in endless email threads trying to line up schedules.
Now Carly reaches out to candidates, shares my real-time availability, lets them pick a slot, then sends a Zoom link and drops it straight into my calendar. She sends reminders to both of us before each call, which has significantly reduced no-shows and last-minute confusion.
On top of scheduling, Carly acts like a full executive assistant, sending me my schedule the night before so I can prepare for each call. It reminds me of the old x.ai assistant, but Carly is noticeably smarter, faster, and better suited to my healthcare recruitment business."
