Hiver Pricing 2026: Plans, Seat Bundles and Free Plan
Hiver has three paid plans, Growth, Pro and Elite, at $25, $55 and $85 per user per month on annual billing, or $35, $65 and $95 month to month. There is no free plan, and seats are not sold one at a time.
The short verdict: Hiver is a good buy for a support or operations team that lives in Gmail and wants assignment, collision detection and SLAs without leaving the inbox. The catches are the seat bundles, a 10-user cap on the cheapest plan, and features that sit one tier higher than you expect. If what you need is the email work done rather than divided up among teammates, Carly starts at $35/month and has free Zapier-style workflows.
Hiver plans at a glance
Prices as listed on Hiver’s pricing page on September 29, 2026, per user per month. The page opens on annual billing; the monthly figure appears when you flip the toggle. The Hiver in Gmail and Hiver Omni tabs show the same three prices.
| Plan | Annual billing | Monthly billing | Users | Shared inboxes | Automations |
|---|---|---|---|---|---|
| Growth | $25 | $35 | Up to 10 | 2 | 10 per shared inbox |
| Pro | $55 | $65 | No cap | 5 | 20 per shared inbox |
| Elite | $85 | $95 | No cap | No cap | No cap |
Add-on: Voice (Hiver Omni) is $30 per voice seat per month, with 1,000 pooled minutes per voice seat and $0.03 per minute after that. Nonprofits can ask for a discount on a demo call.
| Hiver | |
|---|---|
| What it is | Shared inbox and help desk: inside Gmail as a Chrome extension (Hiver in Gmail) or as a standalone web app (Hiver Omni) |
| Who makes it | Hiver Inc., founded in 2011 as GrexIt; it raised a $22M Series B led by K1 Capital in 2022 |
| Platforms | Gmail (Chrome), web app, iOS and Android apps |
| Free plan / trial | No free plan. 7-day trial of Elite, no credit card |
| Best for | Gmail-based support, finance and ops teams sharing a support@ or accounts@ address |
| Biggest limitation | Seat bundles, a 10-user cap on Growth, and key features gated to Pro or Elite |
What Hiver is and what users say
Hiver turns a shared address like support@ into a queue your team works from inside Gmail. Emails get an owner and a status, teammates leave private notes and co-write shared drafts, and collision detection stops two people answering the same customer. Hiver describes itself as two products: Hiver in Gmail, and Hiver Omni, which adds live chat, Slack, voice, WhatsApp and social and is “completely email-agnostic, so teams on Outlook and other providers can use Hiver too.” Hiver’s help center documents how Omni connects Outlook shared mailboxes through a Microsoft account.
Every plan now includes Hiver’s AI Agents and AI Copilot (reply drafting, thread summaries, suggested responses, AI tagging and sentiment). No separate per-resolution AI meter appears on the pricing page.
Where it earns its price. Small Gmail teams that tried Google Groups or spreadsheets first tend to stick with it:
- A team comparing Gmail assignment tools on r/googleworkspace reported back in December 2024: “We ended up going with Hiver! All the options required that we use thread/conversation view, so my team ultimately decided it was worth switching to thread view … And turns out that they love it!”
- A Chrome Web Store reviewer in April 2025: “I can easily make notes and assign emails to other staff members as needed.”
The Gmail extension holds a 4.6 out of 5 rating from 303 ratings and lists 50,000 users on that listing (checked September 29, 2026).
Where people get stuck. The complaints are about plan changes, cancelling, and the extension itself:
- A Trustpilot reviewer in August 2026, whose team relied on routing personal inboxes into a shared one: “When it became unavailable in our Growth plan, the only real solution they offered us was to upgrade the entire team to a higher-tier plan.” That feature, “Personal to Shared Inbox rules,” is now listed under Elite.
- A Trustpilot reviewer in October 2025: “Worst cancellation, deactivation process I have ever encountered.”
- A small-business owner on r/gsuite in October 2025: “Hiver is mainly a Google Chrome extension/add-on and doesn’t work well on mobile phones where we end up doing the most reading/replying.”
- A Chrome Web Store reviewer in April 2025: “As an extension, Sometimes needs to be refreshed and doesn’t load properly when you are using a lot of Chrome apps.”
Our read: the day-to-day product is liked by the people who use it. The anger comes from the business side, and Hiver’s Trustpilot page sits at 2.0 from only 11 reviews, so treat it as a warning about billing and plan changes rather than a verdict on the inbox.
Growth: $25 per user billed annually
Growth includes the shared inbox and ticketing, AI Agents and AI Copilot, rule-based automations, templates, basic reporting and 24/7 email and chat support. On Hiver in Gmail it adds a help center; on Omni it adds live chat.
The limits are the point of this tier: 10 users maximum, 2 shared inboxes, 10 automations per shared inbox, 2 custom fields and one “send from” alias per inbox. There are no SLAs, no CSAT surveys, and no HubSpot, Salesforce or Zapier integrations; those start on Pro.
Pro: $55 per user billed annually
Pro removes the user cap, raises shared inboxes to 5 and automations to 20 per inbox, and adds SLAs, CSAT, a customer portal, advanced and custom reporting, load balancing, the premium integrations (HubSpot, Salesforce, NetSuite, Zapier) and API access. Hiver labels it “Most Popular,” and it is the realistic plan for any team past 10 people.
Elite: $85 per user billed annually
Elite adds AI QA, AI Insights, skill-based routing, custom objects, API calls inside automations, personal-to-shared inbox rules, SSO, HIPAA compliance, custom roles and priority call support. Shared inboxes and automations have no cap here.
What Hiver really costs
Hiver’s pricing page says “All Hiver plans start at 2 seats. You can increase from 2 to 5, and then in increments of 5 seats.” Its help doc on purchasing a subscription says licenses come “in bundles of 5.” Either way, you pay for the bundle, not your headcount.
- Josh, a solo founder answering hello@ alone, still buys 2 seats: Growth is $600 a year billed annually, or $70 a month ($840 a year) paying monthly.
- Emily’s 5-person support team on Growth pays $1,500 a year billed annually, or $175 a month. If she needs SLAs or a HubSpot integration, Pro is $3,300 a year, or $325 a month.
- A 15-person team can’t use Growth at all, because of the 10-user cap. Pro is $9,900 a year billed annually, or $975 a month. Elite is $15,300 a year, or $1,425 a month. Adding 5 voice seats on Omni adds $150 a month.
A 12-person team pays for 15 seats. A 7-person team pays for 10.
Hiver pricing gotchas
The annual discount depends on the plan. Hiver’s help doc says annual “saves up to 20%,” but the real gap varies: about 29% on Growth ($25 vs $35), 15% on Pro ($55 vs $65) and 11% on Elite ($85 vs $95).
Nothing is refundable. Hiver’s terms of service say all amounts paid are non-refundable, “regardless of Customer’s decision to terminate access.” The same terms say seats are sold in bundles, and dropping users mid-term does not earn a refund for the unused seats.
Features can move up a tier. Hiver’s terms say plan details “are subject to change.” The August 2026 Trustpilot review above is what that looks like in practice.
The trial is Elite. For 7 days you get every Elite feature. The purchase help doc notes that if you pick a cheaper plan, you “will need to deactivate features not included in that plan,” so whatever you build on Elite-only features during the trial has to be switched off.
Does Hiver have a free plan?
No. As of September 29, 2026, the pricing page lists only Growth, Pro and Elite. The one no-cost option is the 7-day Elite trial, which needs no credit card. If you don’t upgrade, the account is suspended at the end of the trial, and you can reactivate it by upgrading within 7 days.
Hiver vs Carly
| Hiver | Carly | |
|---|---|---|
| Built for | A team splitting one shared queue | You and your team getting email and scheduling done |
| Price | $25 to $95 per user/month, bought in seat bundles | AI agents from $35/month; free Zapier-style workflows |
| Where it works | Gmail extension, or the Omni web app for Gmail, Outlook and other providers | Your own Gmail or Outlook inbox and calendar, several accounts at once; email, text or the web |
| Shared addresses | support@ becomes a queue humans clear | Email Agents: each with its own address anyone can email, its own instructions, knowledge files and restricted tools |
| Automation | 10 to 20 rules per shared inbox below Elite | Visual workflows triggered by new emails, calendar events, form submissions or a schedule |
Hiver divides email among people. Carly does the email work: it triages your inbox, drafts and sends replies, follows up, and books meetings when you CC it on a thread. For a small team whose info@ or bookings@ address gets the same twenty questions, an Email Agent answers from your instructions and files instead of waiting in a queue. Carly connects to thousands of apps, including HubSpot, Salesforce, Slack, Shopify and Asana, through the Carly connector.
To be straight about the lane: a 15-agent support team living in Gmail, with SLAs and CSAT targets, wants Hiver. Teams that need SSO or a custom setup for Carly can book a call with the Carly team.
Who should buy Hiver, and who should look elsewhere
Buy Hiver if:
- Your team already works in Gmail and wants shared inboxes without a new app.
- You have 3 to 10 people on Growth, or you need SLAs and CSAT and will pay for Pro.
- You want AI drafting and AI agents without a separate per-resolution line item.
Look elsewhere if:
- You are one or two people: the seat minimum makes Hiver a team tool with a team price.
- You rely on a specific Elite-only feature and can’t absorb a tier jump.
- You live in Outlook and want to stay there. Compare Front, Missive and Gmelius, or our shared inbox tools roundup. For a full help desk, see Zendesk alternatives.
FAQ
How much does Hiver cost? On September 29, 2026, Growth is $25 per user per month billed annually or $35 monthly, Pro is $55 or $65, and Elite is $85 or $95. Plans start at 2 seats and grow in bundles.
Does Hiver have a free plan? No. There is a 7-day free trial of the Elite plan with no credit card. After it ends you choose a paid plan or the account is suspended. If you want a free starting point for email automation, Carly has free Zapier-style workflows, with AI agents from $35/month.
Is Hiver pricing per user? Yes, per user per month, but you buy seats in bundles: 2, then 5, then steps of 5. A 7-person team pays for 10 seats.
Does Hiver work with Outlook? Hiver in Gmail needs Gmail or Google Workspace. Hiver Omni, the standalone web app, connects Outlook and Microsoft 365 shared mailboxes. If you want an assistant that works inside Outlook itself, Carly works in Outlook and Gmail.
Is Hiver worth it? For a Gmail-based team of 3 to 10 on Growth, yes: users praise the assignment and notes, and AI is included. For a solo user, the 2-seat minimum makes it poor value. For teams over 10, budget for Pro at $55 per user.
Can I get a refund from Hiver? Hiver’s terms say all amounts paid are non-refundable, including annual plans cancelled early. Test on the free trial before paying for a year.
Related: Front pricing · Front review · Missive pricing · Help Scout pricing
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