Decagon vs Sierra: Choosing an AI Customer Agent
Decagon and Sierra sell nearly the same promise to nearly the same buyer. What actually separates them, and which evaluation questions decide the deal.
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Decagon and Sierra sell nearly the same promise to nearly the same buyer. What actually separates them, and which evaluation questions decide the deal.
Google renamed Vertex AI to the Gemini Enterprise Agent Platform and folded Agentspace in. What changed, what each piece does, and who it is actually for.
Agentspace was Google's enterprise search and agent hub. It has been folded into Gemini Enterprise. What it did, what migrates, and what the new name means.
Workspace Studio automates Google work with no-code Gemini agents, but it stops at the edge of Workspace. Seven alternatives and who each one suits.
Slashy drafts and triages email well, but it is built for Gmail at $25 a seat with no free tier. Seven alternatives and who each one actually suits.
Vertex AI Agent Builder was renamed in April 2026. What it bundled, what carries forward, what you need to change, and whether it still fits your team.
Decagon builds AI agents that resolve customer support in chat, email, voice and SMS. What it does, what it costs, and which companies it actually fits.
Sierra is Bret Taylor's enterprise AI agent platform for customer service, valued at $15.8B. What it does, how outcome-based pricing works, and who it fits.
The Model Context Protocol went stateless, seven of nine Hugging Face image models produced nonconsensual nudes, and Korean chip stocks fell 10.84%.
ChatGPT Work reads context from 1,400+ connectable apps, but reading and acting aren't the same permission. What connects, what writes, and where it stops.
ChatGPT Work isn't sold separately: it's gated by your plan and metered against it. Here's every tier, what unlocks Work, and what drives the real cost.
Three weeks after launch, here's an honest read on ChatGPT Work: what it's genuinely good at, where the metering bites, and who should skip it.
ChatGPT Work is built for long multi-step jobs, not quick answers. Twelve tasks it genuinely completes, three it doesn't, and how to tell them apart.
OpenAI ships three surfaces: Chat, Work, Codex. Work does business jobs across your apps; Codex works in your codebase. How to pick, and when to use both.
Claude Tag puts @Claude in Slack as a taggable teammate with memory and ambient updates. What it does, who gets it, and the Aug 3 migration deadline.
MyCase publishes every price, $50 to $130 per user. Clio publishes only its $49 entry tier. Here's how the two actually compare in 2026.
Cofounder.co runs a company on AI agents from $20/month in usage. Six alternatives, which 'cofounder' product is which, and where free actually works.
Jobber starts at $49/month and Housecall Pro at $59, but the tier where each unlocks integrations is $139 vs $299. Here's which to pick.
QuickBooks Online now runs $38 to $275/month with hard seat caps. Xero runs $25 to $90 with unlimited users. Here's which one to pick in 2026.
Stripe and Square both charge 2.9% + 30¢ online, so the fee sheet won't decide it. Here's the real split between them, with 2026 rates.
Zendesk and Freshdesk both start at $19/agent and both hit $55 at mid-tier. The gap is in AI add-on pricing and the top tier. Compared for 2026.
Moonshot's 2.8-trillion-parameter Kimi K3 went open-weight, NVIDIA launched a 40-member security alliance, and a new audit says agent benchmarks are broken.
Decagon AI has no public price and most customers pay per conversation. 8 Decagon AI alternatives compared on pricing, voice and setup speed.
AgentMail gives AI agents their own inboxes via API. Here are 7 alternatives, from inbox APIs to agents that arrive with an address already attached.