Call Center Statistics 2026: Costs, Wait Times, Jobs & AI
What an inbound call costs, how long callers wait, first call resolution benchmarks and where AI fits in 2026, plus where '30-45% agent turnover' comes from.
Customer Service
8 posts
AI Voice Agent for Customer Service: Costs and What to Check
What an AI voice agent handles on a support line, how handoff and after-hours should work, what to measure, and prices for Zendesk, Fin Voice and Retell.
CSAT Survey: 8 Questions, the Formula and When to Send
8 copy-paste CSAT survey questions, the CSAT formula with a worked example, when to send a customer satisfaction survey, and what to do with low scores.
Customer Service Statistics 2026: Speed, Cost and AI
What customers expect for response time, what bad service costs, how much support work is admin, and where AI has landed. Key stats, sourced inline.
Decagon vs Sierra: Choosing an AI Customer Agent
Decagon and Sierra sell nearly the same promise to nearly the same buyer. What actually separates them, and which evaluation questions decide the deal.
What Is Decagon AI? The Customer Support Agent Explained
Decagon builds AI agents that resolve customer support in chat, email, voice and SMS. What it does, what it costs, and which companies it actually fits.
What Is Sierra AI? Bret Taylor's Agent Platform Explained
Sierra is Bret Taylor's enterprise AI agent platform for customer service, valued at $15.8B. What it does, how outcome-based pricing works, and who it fits.
Which AI Agent Answers Etsy Messages in Your Own Style? (2026)
Carly is the AI agent that answers Etsy messages in your specific voice — trained on your past replies. Here's how to set it up in 2026 so the answers sound like you.